info@royalfirepits.com
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833-528-5591
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Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Let customers speak for us
Went well beyond the call of duty to answer all questions politely and unhurriedly.
Your company provides professional service.
Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks
It’s perfect it’s beautiful we loved working with the guys. They were so helpful and patient they delivered within a minimal time. I just can’t say enough I’m very very happy it made it so easy.
We are so happy we built our Harth and wall excited to get finished. Your company was amazing to work with they sent us all the information we asked for. They were very patient and it took us about a month to decide but they were waiting for us and then delivered. Loved working with y’all. Thank you so much Alice and Sam Hearnsberger
Jordan and I spoke numerous times over several months as I was preparing to order a fire pit burner for one of the hotels our company is building. I wanted to have a substantially large sized burner to entertain our many guests. So, I wanted to do my research and select the right product and pay a fair price for the unit. Checking with several vendors of this product I felt that I received great information and as was my goal a fair price. Once I confirmed that I was ready to place the order Jordan my rep got busy and placed the order with the manufacturer and he gave me a correct ETA for the product so that I could plan the install with my contractor. Fair price and great service.
Jordan helped me unreal awesome service I’m so pleased
Ordering was easy. The order arrived on time and without any damage. One, Two, Three done!
We love our Electric Fireplace. It fits perfectly in our LivingRoom. My wife took on the project of painting all the stones to make them stand out a lot more . They were pretty drab , but they painted up very nicely.
THANK YOU FOR THE GREAT SERVICE/ COMMUNICATION AND THE SPEEDY SHIPPING/ FREIGHT. WOULD HIGHLY RECOMMEND......
Arrived in perfect condition. There was a phone call regarding my choice of the door on the Vermont Castings Encore. Was my error for not interpreting the choice correctly. I'm glad he caught it. It was crated extremely well...could have gone around the world several times!!
We found Royal after seeing the Warming Trends products in-person. Rey chatted with us online, then we spoke on the phone, then he followed up with a detailed email to explain everything we needed and attach product links. Sooo helpful, that all needed to do was add the products to our cart and checkout. Many thanks!
And did I mention that there was no pressure at any time? Couldn't ask for a better online shopping experience!
The stone is more yellow than gray as advertised and there is nothing to attach the glass face to the front of the fireplace insert.
What people are saying
Delivery was extremely fast, they answered all of my questions and my fire pit looks amazing
I've never had a company provide a level of service Royal Fire Pits did. They kept me up to date every step of the way offered advice and even saved me a few dollars along the way! Definitely recommend this company.
Best burner on the market, looks just like the video. Gorgeous fire with an amazing flame! We are enjoying it very much. Great customer service too! Thanks Royal Fire Pits!
I can't express how amazingly professional and courteous the owner and staff of this company have been. Our fire pit is now the star attraction at our outdoor gatherings! Quality products and customer service like this are PRICELESS!!
Overall buying and shipping was very easy and I have already been back to buy some media and a cover for my fire pit. Royal Fire Pits was extremely helpful and knowledgeable
From start to finish, my experience with this company was top notch. My fireplace exceeded my expectations and provides the most realistic flame and heat I have ever seen.
I will not go to anyone else for my fire pit needs. Simply put Royal Fire Pits is the best Company I have EVER dealt with! When you call you actually speak to a real person. Super fast shipping time and great service!
The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!
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