Jordan and I spoke numerous times over several months as I was preparing to order a fire pit burner for one of the hotels our company is building. I wanted to have a substantially large sized burner to entertain our many guests. So, I wanted to do my research and select the right product and pay a fair price for the unit. Checking with several vendors of this product I felt that I received great information and as was my goal a fair price. Once I confirmed that I was ready to place the order Jordan my rep got busy and placed the order with the manufacturer and he gave me a correct ETA for the product so that I could plan the install with my contractor. Fair price and great service.