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Free Shipping on All Orders

Price Beat Guarantee

Live Customer Support

Over 4,000 Hearths Sold

Free Shipping on All Orders

Price Beat Guarantee

Live Customer Support

Over 4,000 Hearths Sold

Have any questions? or need more information about a product? Either way, you’re in the right spot. Our team is ready to answer all your questions!

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You can call our customer support and sales team Monday-Saturday 9am-8pm EST at (833) 528-5591.

You can live chat with out customer support and sales team all day, just look for the chat button in the lower-right corner.

You can email our customer support and sales team at info@royalfirepits.com and we will reply within 1-2 hours during business hours Monday-Saturday 9am-8pm EST.

You can fill out our contact form to reach our customer support and sales team. We will reply within 24 hours.

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Excellent Company

Online ordering and customer service was great. (Thanks Rachel). The only reason I didnt give five stars is because the delivery company never gave notice of delivery date and time like I was told. I would have liked to have been able to inspect the product (Woodstove) for any shipping damage.

Grand Canyon Glofire

Looks as good as real can get and gives off more heat than I expected being that I’m used to a real wood fire. Store very helpful answering questions and good communication. Shipping timely.

The Best

I loved my Redstone 30” fireplace..!!!

Wrong parts

Received wrong size elbow ($130+), which was not realized until installers looked at it. We had to purchase another one from installers. Royal Fire Pits was called, spoke with a representative, and were told to send the problem via text, which was done.Received text back from another representative saying we would be contacted the next day. That was 8 days ago...no communication from the company. I have called, left messages, emailed several times. Still no response. We are stuck paying for an incorrect part.

Osburn 3500

Was delivered much quicker than I expected. Thinking 3-4 days after order. Made everything easy.

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