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Great company to work with.
We purchased this woodstove to replace an exact duplicate from 1986 that we used for over 15 years. Once we moved the new unit into place, we were stunned how much more efficient the new unit burns. We hear our entire 1800sqft house with the woodstove and 2 fans to move the heat around the house. We are grateful for Royal Fire Pits in aiding our purchase. Shipping was quick. I HIGHLY RECOMMEND Royal Fire Pits to anyone looking for woodstove or anything fire pit related.
Love the fireplace not sure why fan does not work
Warming Trends AON Powder-Coated Steel Rectangular Fire Table
Excellent.
delayed delivery and lack of communication
Dear Ali,
Thank you for sharing your feedback. We truly value your input and take all customer concerns seriously.
Regarding your order, the Redstone 42” Fireplace was ordered on 11/08 and successfully delivered on 11/18. As for the TruWood Premium Timber Kit, it was backordered by the factory at the time of purchase, and none of our warehouses had stock available. This was communicated to you on 11/13, and you agreed to keep the item on order.
We ensured to provide regular updates throughout the process to keep you informed, with communication sent on the following dates:
11/30
12/10
12/16
12/20
12/23
We understand that waiting six weeks for the timber kit was not ideal, and we sincerely apologize for any inconvenience this caused. However, we feel that the comments regarding delayed delivery and lack of communication may not fully reflect the efforts we made to keep you informed and updated throughout.
Nonetheless, we are glad that you have received everything and hope the fireplace has been a great addition to your space. Thank you for your business and trust. If there’s anything further we can assist you with, please don’t hesitate to reach out.
-Royal Fire Pits Team
We have used warming trends multiple times, and we will never use anything else. This was our first time ordering from royal fire pits. I found ordering online troublesome, I then called the 800 number and things went smoothly. I would order from them again if necessary, but really want to become a wholesaler myself. Very happy with everything!!!
Cheers
Recommend the warming trends system. Works like a real wood fire pit, ours is lp gas with ceramic logs.
I love the Dauntless Vermont castings wood stove I purchased from Royal Fire Pits!
The stove was delivered to my home, packaged very well & arrived on time.
I would order from Royal Fire Pits again.
I highly recommend them, you won’t be disappointed!
Stove arrived with broken glass in the door. Contacted you. Although I told them it wasn’t urgent (as I’m not installing stove for 3 months) I have not heard what the resolution will be.
Dear Phil,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience caused by the damaged glass on your stove and the delay in resolving the issue.
When you initially reached out, it was during the Christmas holiday period, when many of our vendors and warehouse partners were closed. While this contributed to the delay, we completely understand how frustrating this situation must have been for you.
We are happy to confirm that a new piece of glass has been packed and shipped to you with expedited delivery. Additionally, we are actively working on improving our processes by keeping spare parts in stock. This will allow us to provide faster resolutions in the future without having to rely solely on factory or warehouse availability.
Thank you for your patience and understanding. If there’s anything further we can assist you with, please don’t hesitate to reach out.
- Royal Fire Pits Team
Totally not happy. I left several messages in the last couple days. No one has called me back so far. I believe you sent me the wrong stove. Not what I ordered.
Reuben,
We're sorry to hear you're not completely satisfied. We want to clarify that we did receive your call on Christmas, but as with many businesses, we were closed for the holiday. We apologize for the delay in getting back to you.
To address your concern, you did receive the correct stove, but the conversion kit was missing from the shipment. We’ve since shipped the conversion kit separately, and you should receive it shortly.
Please don’t hesitate to reach out if you need any further assistance. We're here to help, and we truly appreciate your patience & business!
Best regards,
Royal Fire Pits Team
This was our 5th fire pit to build for our customers, we have always used warming trends for our burners. We would never use any thing else.
Can't wait to get it hooked up and use it !
One star for Dayton Freight dispatcher.
I had a great experience from initial contact to final delivery. I initiated an online chat with a few questions and was immediately offered the option to continue in the chat or take an in person phone call. I was thrilled to be able to have a dialog and get the advice needed. I got a quote and more availability from the staff for further questions and placed my order for a Vermont Castings Intrepid Intellifire propane stove. The stove was shipped quickly and arrived in perfect condition. Once installed... everything has been working as expected and I'm very happy with the entire purchase experience. Highly recommend!
It’s a gorgeous fireplace, thanks..!!! 😊
Everything on the shipment was damaged and the best they could do was for the six weeks replacement and a $250 credit
Vermont Castings Intrepid Flexburn Wood Burning Stove w/ 30% Tax Credit Eligibility
Best decision ever. Thank you Royal Fire Pits an Jordan and Warming Trends for the most amazing DIY fire pit. This thing hit the mark on warming/heat and realistic fire. I built my own fire pit while building my pool and outdoor living area and wanted to make sure I was getting a true fire pit to enjoy with friends and family. Had left over pool coping to finish top and added the tumbled lava rock. Can’t wait to get the steel logs next from Warming Trends . Outdoor enjoyment and relaxing at the max. Will definitely recommend to anyone wanting too quality and long lasting.
Worried because it didn’t work. Craig Morgan of Morgan’s Plumbing-found raccoon had turned off gas line outside . Truly lovely fireplace insert . I love it .
Online ordering and customer service was great. (Thanks Rachel). The only reason I didnt give five stars is because the delivery company never gave notice of delivery date and time like I was told. I would have liked to have been able to inspect the product (Woodstove) for any shipping damage.
Looks as good as real can get and gives off more heat than I expected being that I’m used to a real wood fire. Store very helpful answering questions and good communication. Shipping timely.
I loved my Redstone 30” fireplace..!!!
Received wrong size elbow ($130+), which was not realized until installers looked at it. We had to purchase another one from installers. Royal Fire Pits was called, spoke with a representative, and were told to send the problem via text, which was done.Received text back from another representative saying we would be contacted the next day. That was 8 days ago...no communication from the company. I have called, left messages, emailed several times. Still no response. We are stuck paying for an incorrect part.
Dear Roberta,
Thank you for your feedback. We sincerely apologize for any inconvenience you experienced and appreciate your patience as we worked to resolve this matter.
After reviewing the situation, we want to clarify that we communicated via email that a full credit for the incorrect elbow size would be processed, and this credit was issued in full. This update was shared with you 5 days after your initial contact.
We do acknowledge the delay in responding to your inquiry and deeply regret any frustration this may have caused. Please know that we have since implemented improvements to our systems and processes to ensure faster responses and expedited credit approvals in the future.
Your experience is important to us, and we thank you for bringing this to our attention. If there’s anything further we can assist you with, please don’t hesitate to reach out.
- Royal Fire Pits Team