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Installation was a breeze. Flame looks pretty good (not as realistic as we would have liked). Happy with the heat it puts out.
The stove has now been converted to propane by the professional technician. It works perfectly! Thank you for sending the conversion kit.
Outstanding product; well built; sturdy construction; easy to install.
Satisfied with the Gifford. Perfect center piece to our home. Only thing I wish there was a more user friendly Operation manual but figured it out.
I understand it is the only logs where the flames comes through the log. Happy with the look. Also produces pretty good heat.
Got it in good condition cannot figure out why this one was so much more
than my last one
From the start to the finish ezy ordering timely delivery and a great ordering gentleman who walked me through ventilation black pipe .. nice job
Love the color and style, Manny was of the greatest help in making our decision!! He set us up with all the piping all the way, thanks so much
Fills out this grand fireplace, looks outstanding, highly recommend, we love the remote..
Brochure States it will heat 900 - 1200 sq ft. I am using in 330 sq ft guest house and not really sold on the heating capacity. I felt it should be warmer in the house. Might work better with the fan attachment.
Stove arrived in wood crate with temporary steel feet installed for shipping, temp feet broke and stove was not secured in create, little touch up paint fixed it, didn’t seem to be damaged beyond that
We searched for over a month to find this insert, and it met all our expectations. We purchased the additional pedestal and cast iron surround and it makes a handsome statement.Royal Fire Pits provided excellent service from ordering to delivery.
Our Vermont Castings Montpelier 2 is a fantastic replacement for our 30 year old VC insert. Well done!
It wasn’t quick, but they did the right thing and replaced the glass that was damaged in shipping.
The warming shelves somewhere work great and look great as well.
Well, I am hoping it will work as advertised, but after several weeks the stove itself has never arrived as advertised so I am a bit skeptical. Can you help?
Most beautiful stove you can buy. Everything I purchased was packed really well and arrived in perfect condition. Shipping was very quick to arrive. Can’t wait to start using the stove.
I am upset I was told that my stove would finally come on 1/6/2026 between 10 till 2pm However my son coming to work around 8;30 took a picture of the stove down by the mailbox I never got to look it over or sign the BOL my driveway is 900 ft from the mailbox luckily we have a front end loader and got the stove up to and in the house (I hope you can see my confusion) please let me know if you get my review Thanks Mary and Bill Weber [****]
The plastic packaging was torn. There is a tear in the catalytic performance kit. The delivery came sooner than stipulated, forcing my son-in-law to leave work early. The damage was noted on the delivery receipt, but the driver left before further inspection could be done. I have emailed with pictures in this regard.
We are happy with Empire ventless gas stove we purchased. It is cast iron and has a nice solid look. We are using it for a little extra heat in our lower level family room and for backup heat if the power goes out as it operates without electricity. The stove was packed very well and arrived quickly with no damage. We are happy with Royal Fire Pits and their performance
I have yet to install my stove, the weather hasn't been nice enough!
I am still waiting to receive it, and it was 20 degrees here last night.
Everything came as expected in a timely manner.
I am on this site to purchase another one. I bought this five years ago and it was part of the sale of my apartment, so now I have to have one for my new place. I did the research to find this five years ago and looking forward to another one. This is more expensive than ones available elsewhere, but it is superior and worth the extra few hundred.