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Our Reviews

Based on 154 reviews
96%
(148)
1%
(1)
1%
(1)
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3%
(4)
Great knowledgeable people with great customer service

They helped me build my own fire pit with helpful advice.
Unbelievable customer service!!!

Happy!!

Very happy with Royal Fire Pits quality, and FAST service!!! I would use this company and their knowledgeable team on any gas fire project!!

SERVICE WAS VERY GOOD, PACKIING WAS HORRIBLE!

Although your service and pricing was very good, whoever packed the items for shipping was terrible. The very expensive Firepit burner was just put in a box, not secured and basically broke through the box. It was delivered hanging out of the package with no visible means of protecting it. Bonus for the sales team! fire the entire shipping department and start over. That is no way to save a few bucks on a $1000 burner.

very helpful good customer service

very tentative to customer service return calls promptly good company to deal with

Excellent Service

Went well beyond the call of duty to answer all questions politely and unhurriedly.

Firepit

Your company provides professional service.

Excellent fire burner bundle from Warming Trends

Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks

Easy to deal with and patient

Jordan and I spoke numerous times over several months as I was preparing to order a fire pit burner for one of the hotels our company is building. I wanted to have a substantially large sized burner to entertain our many guests. So, I wanted to do my research and select the right product and pay a fair price for the unit. Checking with several vendors of this product I felt that I received great information and as was my goal a fair price. Once I confirmed that I was ready to place the order Jordan my rep got busy and placed the order with the manufacturer and he gave me a correct ETA for the product so that I could plan the install with my contractor. Fair price and great service.

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Vermont Castings Aspen C3 Wood Burning Stove
Paul Netter
Very well

Delivered as stated. Good price.

Arrived on time and enacted

Ordering was easy. The order arrived on time and without any damage. One, Two, Three done!

C
Vermont Castings Dauntless Flexburn Wood Burning Stove
CHARLES CATANEO
THANK YOU

THANK YOU FOR THE GREAT SERVICE/ COMMUNICATION AND THE SPEEDY SHIPPING/ FREIGHT. WOULD HIGHLY RECOMMEND......

E
Vermont Castings Encore Wood Burning Stove
Ellsworth Steinbach
Excellent people to do business with

Arrived in perfect condition. There was a phone call regarding my choice of the door on the Vermont Castings Encore. Was my error for not interpreting the choice correctly. I'm glad he caught it. It was crated extremely well...could have gone around the world several times!!

L
Dimplex 55-Inch Fieldstone Electric Fireplace Mantel with XHD28L Electric Firebox
Lisa Dickinson
Fireplace

The stone is more yellow than gray as advertised and there is nothing to attach the glass face to the front of the fireplace insert.

HPC Fire Electronic Ignition Gas Fire Pit Kit with Torpedo H-Burner and Rectangle Bowl Pan

Doesn’t look like the picture

The glass looks like it’s all broken and white on the edges from damage. It does not look like the clean look in the picture. It also looks like it’s shattered glass instead of pieces.

Amazing process, amazing finished product!

We all love the convenience of online ordering, but we also miss the personal touch of being able to call someone. Can’t thank you enough for the time spent on the phone, and appreciate how easy it was to place the order and have everything shipped. I love the output of the burner, and the black fire Glass really finished it off perfectly.
Danny in Ohio

Very satisfied

Bought this unit with expectations of it being like a natural fire and my expectations were completely met ! I am very satisfied with the entire experience and service…. Highly recommended

M
Vermont Castings Gifford Cast Iron Wood Burning Fireplace Insert
Michael Ayers
Quick shipping!

Very happy with our purchase. Easy transaction, great pricing, and fast shipping! Will recommend to all!!!

Warming Trends Octagonal Burner

First off the price was the best on the internet. Plus an additional 8% off and free shipping, I easily saved a few hundred dollars as compared to the other sites I shopped. Second was the communication, the Royal staff notified me that my custom made burner was running a few days behind. Totally appreciated them reaching out like that. Thirdly is the burner itself, once installed by my plumber (it’s natural gas, hire a professional!) I marveled at the 18 inch flames exiting the burner jets. My old burner gave me 3 inch flames, so glad I replaced it and very happy I found Royal Fire Pits. You’ve got a new lifetime customer. Thanks!

Modern flame 36” redstone

Received fireplace, everything looks ok scheduled to be installed on December 15. Looking forward to seeing it set up. Thanks for all your help.

Contractor Review

Shipping and packaging was top notch, installation of heaters was easy and wiring a breeze!! Will get an operational review once the customer uses when it gets cold!

Burner

Received the burned very quickly, was just as described. Had it installed last week, and the item is high quality and works perfectly.

I
Vermont Castings Encore Wood Burning Stove
Izzie Fox
Excellent costumer service!

We received a great price on our new stove and it was delivered a week earlier than expected.

Everything Great - Need one replacement piece

Hi - one of my variable control switches is bad. My contractor installed all 4 and this was the only piece that was bad. Would you please send me a replacement? 3440 Madisonville Road, Madison Twp PA 18444 - thank you Christina Moyer 570.780.6027

S
Vermont Castings Aspen C3 Wood Burning Stove
Sammy Wheeler
Aspen C3 Wood Stove

I had great service and my stove wasn’t damaged in shipping I love my stove Thank you Royal fire pit