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Royal Fire Pits broadly, and Jordan specifically were such a total and complete DELIGHT to work with!!!! After MANY months of getting a runaround and grotesque price gouging from local fireplace services, I found Royal Fire Pits online and gave them a call just to order a stove. I am a novice at this, but Jordan was such an expert and had such knowledge and patience, and steered me to the right stove for my space, right away. He was even happy to work with my contractors timeline and hold off delivery until the contractor was in place for my job. Because ordering the stove was so problem free, I decided to call back for the considerable piping and chimney material I would need for the install. Once again, Jordan was supremely organized and knowledgeable and gave me a price almost HALF of what local places were charging. The delivery was problem free, and any questions I had, Jordan was available almost instantly. All in all, ordering the stove and all of the piping from Royal Fire Pits saved me close to $8,000 and the customer service is on par with what you expect from an American Express or Disney experience. I have renovated the whole house and Royal Fire Pits was the only experience that was friendly, professional, efficient and reasonably priced. I am SO glad I found this company, and will 100% use them for my next wood stove project. Thanks so much!!!
Jordan provided great customer service and went the extra mile to ensure a successful delivery. 2 thumbs way up!
THE BURNER IS WONDERFUL AND EASY TO INSTALL. JORDAN HAS BEEN WONDERFUL WORKING WITH THROUGH ENTIRE PROCESS
This beautiful Bordeaux Encore wood burning stove was put in place yesterday with the help of a few friends. Really appreciate your help and efficiency in streamlining this order. Royal Fire Pits is fortunate to have Jordan as a representative. Your knowledge and competence about the Vermont Castings product was evident and appreciated. Thank you again for your assistance and followup. We Love it.
Excellent service, very helpful, thoughtful and friendly representative. Very good price and the delivery was even quicker than the offer from my local dealership. I am recommending this dealer without any objections.
Very natural looking flames, especially with the ceramic log set. Shipping was quick and overall service was great.
I’m still waiting for my fireplace insert and surround to be delivered. I’m hoping it comes tomorrow and I will make sure to inspect it so it will have the full warranty.
Royal Fire Pits was great to work with. Product delivered without a handle though. I'm sure Jordan will be sending me one shortly.
Quality equipment
Don’t buy it not worth the money ash doesn’t always go through the slats on the bottom of the fire box into the ash pan handles are melting I could go on
We’re sorry to hear that you’re not satisfied with your Vermont Castings Dauntless wood stove. Wood stoves can sometimes emit an odor during the first few uses as they burn off residual manufacturing oils and coatings—this is completely normal and temporary.
Regarding the ash and handles, Vermont Castings designs their stoves for durability and efficiency, but we understand that individual experiences may vary. If you’re having specific issues, we’d be happy to assist you in troubleshooting or reaching out to the manufacturer for support. Please feel free to contact us—we’re here to help!
- Royal Fire Pits Team
Seem solid and will work well
All was great. Jordan was very knowledgeable and helped me every step of the way.
When making a purchase this large on the internet and being new to a new company I was definitely a little concerned about the product arriving. However sooner than expected and packaged like a professional company I quickly learned Royal fire pits was no joke. Checking out was simple and communication about it shipping was never a question. Construction is still under way on the fire pit so it has not been fired up yet, but if I need any additional products I will certainly not think twice about contacting Royal Fire Pits. Thanks again for a great experience.
We had several questions that were answered respectfully. They made it easy to order and helped every step of the way.
Received as promised and in good external condition. The delivery driver delivered it inside my garage. It will sit there waiting for the installer to come in mid February. We'll open the package then and have a chance to give it a close up examination and see how it works.
The fire pit itself is great, the the picture is deceiving. The firepit does not come with the cap as shown on the top. When I ordered it, it shown in the description as 4 cap pieces in the list of items to be delivered, and this is he only site of many to sell this item and with the extra cost I figured the caps to be included. After receiving the delivery they were not included and after making a claim to them they said its an option and doesn't come with it. So if that is the case update your picture like every other web store.
Great company to work with.
We purchased this woodstove to replace an exact duplicate from 1986 that we used for over 15 years. Once we moved the new unit into place, we were stunned how much more efficient the new unit burns. We hear our entire 1800sqft house with the woodstove and 2 fans to move the heat around the house. We are grateful for Royal Fire Pits in aiding our purchase. Shipping was quick. I HIGHLY RECOMMEND Royal Fire Pits to anyone looking for woodstove or anything fire pit related.
Love the fireplace not sure why fan does not work
Warming Trends AON Powder-Coated Steel Rectangular Fire Table
When I called to verify if this would work they said yes. When it came in it didnt work. Been trying to return it for over 2 weeks now and they still haven't sent me a return label. Im out $3K now. I would advise against using this company
We appreciate your feedback and would like to clarify the situation. The item you received was exactly what was ordered and was fully compatible with your project. However, you later decided to return it.
We worked with you throughout the process and, despite the back-and-forth, provided a return label within two weeks. In the end, we offered a full refund minus the shipping and waived the restocking fee imposed by our vendor as a courtesy.
We always strive to provide excellent service and fair resolutions. If you have any further concerns, feel free to reach out.
- Royal Fire Pits Team
Excellent.
delayed delivery and lack of communication
Dear Ali,
Thank you for sharing your feedback. We truly value your input and take all customer concerns seriously.
Regarding your order, the Redstone 42” Fireplace was ordered on 11/08 and successfully delivered on 11/18. As for the TruWood Premium Timber Kit, it was backordered by the factory at the time of purchase, and none of our warehouses had stock available. This was communicated to you on 11/13, and you agreed to keep the item on order.
We ensured to provide regular updates throughout the process to keep you informed, with communication sent on the following dates:
11/30
12/10
12/16
12/20
12/23
We understand that waiting six weeks for the timber kit was not ideal, and we sincerely apologize for any inconvenience this caused. However, we feel that the comments regarding delayed delivery and lack of communication may not fully reflect the efforts we made to keep you informed and updated throughout.
Nonetheless, we are glad that you have received everything and hope the fireplace has been a great addition to your space. Thank you for your business and trust. If there’s anything further we can assist you with, please don’t hesitate to reach out.
-Royal Fire Pits Team
We have used warming trends multiple times, and we will never use anything else. This was our first time ordering from royal fire pits. I found ordering online troublesome, I then called the 800 number and things went smoothly. I would order from them again if necessary, but really want to become a wholesaler myself. Very happy with everything!!!
Cheers
Recommend the warming trends system. Works like a real wood fire pit, ours is lp gas with ceramic logs.
