info@royalfirepits.com
Live Chat
833-528-5591
The item was on backorder for a while, but Royal Fire Pits kept me informed along the way and when it came back in stock they delivered. Would definitely order from them again!!
Had a few issues with a blower i bought but Rachel helped out every step along the way. I would highly recommend Royal to anyone
Too Simple! No temp control or auto shutoff!
Ordered Vermont Encore. Arrived in 5 days. Great price. Thanks
Lovely, warm and Wonderful wood stove!
Package was delivered with all parts ordered and no damage. So far very happy with the package.
Love those dhelves plus the unexpected mitten drying racks!
Great Flames. Much better than building a fire. I think the Royal Flame burner puts out more heat than a wood burning fire
Love the stove. Made an error when originally ordering and didnt order blower. They git it out in a timely manner. Now blower is defective, it happens, out of stock but they will ship when available. Small issues none of then RFP fault but they were very helpful in resolving my issues.
Logs arrived quickly and in great shape, easy installation. Had to get a little help from customer service to get started, they were easy to contact and very helpful.
These guys are customer service focused. They kept me informed as my stove was readied for shipping so I knew what to expect. The unit was in a secure shipping container and in good condition when received.
Everything installed and tested. Great addition to hardscape patio
Very pleased with our fire pit cover!
Complete success from all at Royal Firepits for customer service and timely delivery achieved targeted completion schedule for teenage hangout.
Many Thanks to all
Tom West
Easy to install.
I have it attached to a permanent gas line. Great flame.
We are thrilled with our new fire table! Royal Fire Pits were very professional and kept in constant contact during the shipping process. Highly recommend them.
Although we will not be able to install the 300K BTU firepit for several months, we think that it is a quality product. Look forward to enjoying it.
Stove came with no legs, only temporary packing legs bolted to pallet. 4’ section of stove pipe was missing from order and stove came scuffed up and scratched badly in the back of stove….. still waiting for parts and satisfaction. I would like to up grade my review to 4 stars after the Outstanding service I received with straight in out my order. Hopefully no more damage will show after assembly
I’m waiting on a builder to finish our project
Nice fire table. I wasn't prepared, however, for how long it took to receive it. It took 7 weeks from ordering to delivery. I wish I knew that up front. Royal Fire Pits was responsive to my email inquiries.
Would recommend purchasing another product. Royal Fire Pit description is inaccurate. 2 piece design and not 1 piece as pictured. Customer support has completely ingnored the issue.
I have plenty of gas supply and only like 5 jets produce a flame. Unsure if I am doing something wrong or what but it isn’t as great as I was told it would be.
I am unable at this time to give a review. It's about 90 degrees outside. The product arrived in good condition. I can't wait till the cold weather rolls in, so that I can try the temp gage and the new woodstove. It appears to be of the highest quality.
I'm not sure if I like it or not because the burner arrived defective. RFP is trying to work out a solution with WT but so far I haven't heard anything back.