First off the price was the best on the internet. Plus an additional 8% off and free shipping, I easily saved a few hundred dollars as compared to the other sites I shopped. Second was the communication, the Royal staff notified me that my custom made burner was running a few days behind. Totally appreciated them reaching out like that. Thirdly is the burner itself, once installed by my plumber (it’s natural gas, hire a professional!) I marveled at the 18 inch flames exiting the burner jets. My old burner gave me 3 inch flames, so glad I replaced it and very happy I found Royal Fire Pits. You’ve got a new lifetime customer. Thanks!
Received fireplace, everything looks ok scheduled to be installed on December 15. Looking forward to seeing it set up. Thanks for all your help.
Shipping and packaging was top notch, installation of heaters was easy and wiring a breeze!! Will get an operational review once the customer uses when it gets cold!
Received the burned very quickly, was just as described. Had it installed last week, and the item is high quality and works perfectly.
We received a great price on our new stove and it was delivered a week earlier than expected.
Hi - one of my variable control switches is bad. My contractor installed all 4 and this was the only piece that was bad. Would you please send me a replacement? 3440 Madisonville Road, Madison Twp PA 18444 - thank you Christina Moyer 570.780.6027
I had great service and my stove wasn’t damaged in shipping I love my stove Thank you Royal fire pit
I cannot get the gas valve to turn at all in either direction. I need to return it.
I found out about Royal Fire Pits when I googled where to buy the Orion Multi. I was looking for Labor Day discounts. Another company replied too late. You were prompt and I was ready, so I went with your company. Jordan was great to work with. We’ll post a picture in a few days. Thank you, Karen and Ben Lomeli
Most companies can get a good review when everything goes right. My ordering experience had a couple of glitches. First, the fire table was back ordered over a month...not Royal's problem, but they
kept me informed and offered an alternative which was great. When it did come in it was missing an item...also not Royal's problem, but they were able to have the missing item FedExed the next day.
Thanks to Jordan and Rachel for great customer service. Also I really like my Elementi fire table!
Royal Fire Pits was great. The products are exactly as described and look and work great. Unfortunately, Fed Ex was terrible and due to unauthorized changes to my address, they caused my order to be delayed by almost 2 weeks. FedEx has the worst customer service, and if I could, I would rate FedEx as a big ZERO. Jordan, at Royal Fire Pits, got through to FedEx and my order arrived at a satellite location so I could pick it up. I will follow up with a photo of my finished firepit when the weather cools down. It's currently too hot to sit by an open fire.
We knew we had a custom built fire pit and the fabrication time was as assumed. The quality of the pit is what far exceeded our expectations. The silver vein was exactly what we were looking for. The fire pit came with no dents or scratches and was easy to set up and use. The cover was backordered and arrived a week after the fire pit. Highly recommend, it was worth the wait!
I didn’t originally order enough for our firepit. These were so nice I ordered 2 more boxes.
Love the fire pit! It's a great addition to our deck!
Excellent experience. Thank you
Thank you for making this right
The fire pit arrived in a timely manor, was in great shape, and easy to install. It looks great in our back yard natural setting in the mountains.
This is of a much higher quality that I was expecting.
I will definitely continue to purchase all of my firepit needs from Royal Fire Pits. The stone balls are BEAUTIFUL, even when the fire is not on. The fireglass looks so much better than any other glass that I have purchased elsewhere.
Took my fire pit to another level with these added stone balls. I will be purchasing another set of color soon.
The lava rocks we purchased for our outdoor gas firepit worked great! These tumbled grey lava rocks were uniform in size and covered the gas lines so that the fire looked more realistic. Very happy with this purchase.
Warming Trends Parts P24VIKCGPA Hot Surface Ignition Systems, Pilot Assembly Kit
Just finished installing this burner, as dusk is setting in. The burner has a really nice dispersement of flame through out the entire round fire pit space. The burner responds perfectly to valve modulation, so we can have 5 foot eye brow singeing flame down to 2” flame for somemore roasting with the kids. Very pleased with the unit! Very solid unit. Excellent craftsmanship. Top notch materials.
We’re great company to work with . Good follow up .