Our Reviews

Built a paver patio and firepit at my retirement home.
I researched a lot of options for the firepit components and decided to purchase from warming trends. Everything was perfect and fit very well! The installation guys were super impressed with the components and quality and are going to start using them too.

I also really appreciated the great customer service and updates along the way when the various components shipped.
Looking forward to putting it all together and enjoying my new firepit here in NC in the fall.
Thank you!

dont know yet, the delivery left in the front yard. building a siege ramp to get it in the house. UGH.

As advertised

The communication I received with Royal Fire Pits was outstanding. They generally care about their customers, and want them to be pleased.

Not an organize company. They don’t seem to know what there doing. Hard to get someone qualified to answer your questions. They are just middle men.

Great customer service. Fast delivery.

These guys make an incredible burner, flame is brighter, hotter, and bigger than any video. They turned my order around quickly within 10 days for a custom order, and installation was easy. 10/10

Royal Fire Pits had the best price I could find. They delivered exactly what I needed very quickly.

After researching replacement fire pit table replacement burners, I came across Royal Fire Pits' site and found an exact-fit drop-in pan with a triple S-Bullet Burner. The website was easy to navigate, and the follow-up customer service was excellent. The product was delivered within the timeframe promised by Royal Fire Pits. It was an easy install...just needed a single adapter for hook-up. Resulting start-up and flame were great and exceeded expectations. Now, I have a renewed fire pit table that will last for several more years! Thank you, Royal Fire Pits!

Arrived. Very quickly no damage to the product works great

Ordered additional rock to match last years order. Perfect match!

Vermont Castings Defiant Wood Burning Stove w/ 30% Tax Credit Eligibility! Vermont Castings Defiant Wood Burning Stove w/ 30% Tax Credit Eligibility! Vermont Castings Defiant Wood Burning Stove w/ 30% Tax Credit Eligibility!

Replaced a 20 year old burner and log set with a brand new Crossfire CFB Brass burner and Grand Canyon 16 piece Arizona Weathered Oak Log Set. Oh what an upgrade!
Had a party two nights ago and several people asked where I got it. I sent them the link.

My experience with Royal Fire Pits could not have been better. The Vermont Castings brand speaks for itself, however, you can purchase this product from many dealers.The attention to detail, ease of communication, customer satisfaction, and getting the job done are qualities that make Royal Fire Pits the go to dealership for Vermont Castings and related products. Highly recommend!!

Love the stove. Beautiful ! Your customer service was the best !
Thank you so much for all your help in making our decision….thank Rachel too !

Very helpful.

Royal Fire Pits broadly, and Jordan specifically were such a total and complete DELIGHT to work with!!!! After MANY months of getting a runaround and grotesque price gouging from local fireplace services, I found Royal Fire Pits online and gave them a call just to order a stove. I am a novice at this, but Jordan was such an expert and had such knowledge and patience, and steered me to the right stove for my space, right away. He was even happy to work with my contractors timeline and hold off delivery until the contractor was in place for my job. Because ordering the stove was so problem free, I decided to call back for the considerable piping and chimney material I would need for the install. Once again, Jordan was supremely organized and knowledgeable and gave me a price almost HALF of what local places were charging. The delivery was problem free, and any questions I had, Jordan was available almost instantly. All in all, ordering the stove and all of the piping from Royal Fire Pits saved me close to $8,000 and the customer service is on par with what you expect from an American Express or Disney experience. I have renovated the whole house and Royal Fire Pits was the only experience that was friendly, professional, efficient and reasonably priced. I am SO glad I found this company, and will 100% use them for my next wood stove project. Thanks so much!!!

Jordan provided great customer service and went the extra mile to ensure a successful delivery. 2 thumbs way up!

THE BURNER IS WONDERFUL AND EASY TO INSTALL. JORDAN HAS BEEN WONDERFUL WORKING WITH THROUGH ENTIRE PROCESS

This beautiful Bordeaux Encore wood burning stove was put in place yesterday with the help of a few friends. Really appreciate your help and efficiency in streamlining this order. Royal Fire Pits is fortunate to have Jordan as a representative. Your knowledge and competence about the Vermont Castings product was evident and appreciated. Thank you again for your assistance and followup. We Love it.

when you order the picture shows a 1 piece lid but when it arrives it's 2 piece so when it rains your burner will fill up with water which is bad as debri will also deposit inside burner

Excellent service, very helpful, thoughtful and friendly representative. Very good price and the delivery was even quicker than the offer from my local dealership. I am recommending this dealer without any objections.

Very natural looking flames, especially with the ceramic log set. Shipping was quick and overall service was great.

I’m still waiting for my fireplace insert and surround to be delivered. I’m hoping it comes tomorrow and I will make sure to inspect it so it will have the full warranty.

Royal Fire Pits was great to work with. Product delivered without a handle though. I'm sure Jordan will be sending me one shortly.