I started with a rival brand that was half the price of the Dimplex, but the ‘flames’ looked so bad I had to send it back. The Dimplex Vital Sense was definitely worth the money in terms of realistic looking flames. I was more impressed than I expected to be. The install was very easy and the operation is straightforward. My only complaint is that the mechanism inside makes a very audible noise that I can only describe as a robot snoring. It really takes away from the experience. I’d like to talk to someone at Dimplex to find out if I need to add grease somewhere, or if my unit is defective. I doubt it should be making this much noise.
Even though I have not yet had it tied into our Natural Gas line to see how/if it works (that is a couple weeks off), I can say that everything seems to be of very good quality. It was shipped & packaged very well, and everything was received with no damage. All the needed parts for the kit were included, and so far seem to be of good quality and exactly what is needed. Assembly is straightforward with good instructions included. I'm anxious to get this fired up, and have high expectations that things will work as needed. Very pleased at this point.
I cannot review the stove as I do not have it installed in my home. It was delivered severely damaged and I sent it back with the carrier. I hope I get the replacement stove soon.
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