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Live Customer Support
Sizzling Winter Sale
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Sizzling Winter Sale
Let customers speak for us
Jordan provided great customer service and went the extra mile to ensure a successful delivery. 2 thumbs way up!
THE BURNER IS WONDERFUL AND EASY TO INSTALL. JORDAN HAS BEEN WONDERFUL WORKING WITH THROUGH ENTIRE PROCESS
This beautiful Bordeaux Encore wood burning stove was put in place yesterday with the help of a few friends. Really appreciate your help and efficiency in streamlining this order. Royal Fire Pits is fortunate to have Jordan as a representative. Your knowledge and competence about the Vermont Castings product was evident and appreciated. Thank you again for your assistance and followup. We Love it.
Excellent service, very helpful, thoughtful and friendly representative. Very good price and the delivery was even quicker than the offer from my local dealership. I am recommending this dealer without any objections.
Very natural looking flames, especially with the ceramic log set. Shipping was quick and overall service was great.
Royal Fire Pits was great to work with. Product delivered without a handle though. I'm sure Jordan will be sending me one shortly.
Quality equipment
I bought a Vermont Castings Intrepid wood burning stove and dealt with Jordan the entire time. He was a huge help throughout the process also helping me order all the piping I would need to install. Loved the no tax and free shipping as well!
Seem solid and will work well
When making a purchase this large on the internet and being new to a new company I was definitely a little concerned about the product arriving. However sooner than expected and packaged like a professional company I quickly learned Royal fire pits was no joke. Checking out was simple and communication about it shipping was never a question. Construction is still under way on the fire pit so it has not been fired up yet, but if I need any additional products I will certainly not think twice about contacting Royal Fire Pits. Thanks again for a great experience.
Jordan was excellent to work with. He answered all my questions and always got back to me if he had to research a question! The no sales pitch, no pressure is absolutely true and if we were located closer to him, I would thank him personally. Jordan, THANK YOU AGAIN!
We had several questions that were answered respectfully. They made it easy to order and helped every step of the way.
Received as promised and in good external condition. The delivery driver delivered it inside my garage. It will sit there waiting for the installer to come in mid February. We'll open the package then and have a chance to give it a close up examination and see how it works.
Great company to work with.
We purchased this woodstove to replace an exact duplicate from 1986 that we used for over 15 years. Once we moved the new unit into place, we were stunned how much more efficient the new unit burns. We hear our entire 1800sqft house with the woodstove and 2 fans to move the heat around the house. We are grateful for Royal Fire Pits in aiding our purchase. Shipping was quick. I HIGHLY RECOMMEND Royal Fire Pits to anyone looking for woodstove or anything fire pit related.
What people are saying
Delivery was extremely fast, they answered all of my questions and my fire pit looks amazing
I've never had a company provide a level of service Royal Fire Pits did. They kept me up to date every step of the way offered advice and even saved me a few dollars along the way! Definitely recommend this company.
Best burner on the market, looks just like the video. Gorgeous fire with an amazing flame! We are enjoying it very much. Great customer service too! Thanks Royal Fire Pits!
I can't express how amazingly professional and courteous the owner and staff of this company have been. Our fire pit is now the star attraction at our outdoor gatherings! Quality products and customer service like this are PRICELESS!!
Overall buying and shipping was very easy and I have already been back to buy some media and a cover for my fire pit. Royal Fire Pits was extremely helpful and knowledgeable
From start to finish, my experience with this company was top notch. My fireplace exceeded my expectations and provides the most realistic flame and heat I have ever seen.
I will not go to anyone else for my fire pit needs. Simply put Royal Fire Pits is the best Company I have EVER dealt with! When you call you actually speak to a real person. Super fast shipping time and great service!
The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!
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