info@royalfirepits.com
Live Chat
833-528-5591
Let customers speak for us
I found out about Royal Fire Pits when I googled where to buy the Orion Multi. I was looking for Labor Day discounts. Another company replied too late. You were prompt and I was ready, so I went with your company. Jordan was great to work with. We’ll post a picture in a few days. Thank you, Karen and Ben Lomeli
Most companies can get a good review when everything goes right. My ordering experience had a couple of glitches. First, the fire table was back ordered over a month...not Royal's problem, but they
kept me informed and offered an alternative which was great. When it did come in it was missing an item...also not Royal's problem, but they were able to have the missing item FedExed the next day.
Thanks to Jordan and Rachel for great customer service. Also I really like my Elementi fire table!
Most companies can get a good review when everything goes right. My ordering experience had a couple of glitches. First, the fire table was back ordered over a month...not Royal's problem, but they
kept me informed and offered an alternative which was great. When it did come in it was missing an item...also not Royal's problem, but they were able to have the missing item FedExed the next day.
Thanks to Jordan and Rachel for great customer service. Also I really like my Elementi fire table!
They were awesome in helping us get the right stove that we were looking for! Can't wait for it to get here for our new tasting room!
My husband and I found Jordan to be very polite, helpful, and thorough answering all of our questions. We appreciate the prompt communication through text and e-mail during our fireplace purchase. I will do a follow up review when our fireplace is installed. Thank you, Royal Fire Pits.
I came across Royal Fire Pits while doing research online about gas fire pit kits. As soon as Jordan reached out to me, I knew I had the right place. Being in customer service for 38 1/2 years, I can be a tough customer. Jordan is definitely an awesome customer service rep! My shipment came last night! Can't wait to open this afternoon! Thanks again Jordan for all your help!
Royal Fire Pits was great. The products are exactly as described and look and work great. Unfortunately, Fed Ex was terrible and due to unauthorized changes to my address, they caused my order to be delayed by almost 2 weeks. FedEx has the worst customer service, and if I could, I would rate FedEx as a big ZERO. Jordan, at Royal Fire Pits, got through to FedEx and my order arrived at a satellite location so I could pick it up. I will follow up with a photo of my finished firepit when the weather cools down. It's currently too hot to sit by an open fire.
We knew we had a custom built fire pit and the fabrication time was as assumed. The quality of the pit is what far exceeded our expectations. The silver vein was exactly what we were looking for. The fire pit came with no dents or scratches and was easy to set up and use. The cover was backordered and arrived a week after the fire pit. Highly recommend, it was worth the wait!
I didn’t originally order enough for our firepit. These were so nice I ordered 2 more boxes.
Love the fire pit! It's a great addition to our deck!
Excellent experience. Thank you
The fire pit arrived in a timely manor, was in great shape, and easy to install. It looks great in our back yard natural setting in the mountains.
This is of a much higher quality that I was expecting.
I will definitely continue to purchase all of my firepit needs from Royal Fire Pits. The stone balls are BEAUTIFUL, even when the fire is not on. The fireglass looks so much better than any other glass that I have purchased elsewhere.
What people are saying
Delivery was extremely fast, they answered all of my questions and my fire pit looks amazing
I've never had a company provide a level of service Royal Fire Pits did. They kept me up to date every step of the way offered advice and even saved me a few dollars along the way! Definitely recommend this company.
Best burner on the market, looks just like the video. Gorgeous fire with an amazing flame! We are enjoying it very much. Great customer service too! Thanks Royal Fire Pits!
I can't express how amazingly professional and courteous the owner and staff of this company have been. Our fire pit is now the star attraction at our outdoor gatherings! Quality products and customer service like this are PRICELESS!!
Overall buying and shipping was very easy and I have already been back to buy some media and a cover for my fire pit. Royal Fire Pits was extremely helpful and knowledgeable
From start to finish, my experience with this company was top notch. My fireplace exceeded my expectations and provides the most realistic flame and heat I have ever seen.
I will not go to anyone else for my fire pit needs. Simply put Royal Fire Pits is the best Company I have EVER dealt with! When you call you actually speak to a real person. Super fast shipping time and great service!
The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!
Best Selling Gas Fire Pits
Shop CROSSFIRE Burners
Best Selling Electric Fireplaces
Popular Brands
