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Let customers speak for us
The lava rocks we purchased for our outdoor gas firepit worked great! These tumbled grey lava rocks were uniform in size and covered the gas lines so that the fire looked more realistic. Very happy with this purchase.
I worked with Jordan and he was very knowledgeable and very helpful in assisting me in selecting the right Warming Trends tree burner for our fire pit.
I will definitely recommend Royal Fire Pits to all my friends. He's the best.
Warming Trends Parts P24VIKCGPA Hot Surface Ignition Systems, Pilot Assembly Kit
I spoke to "Jordan" at Royal Fire Pits while researching to find a replacement for my grossly undersized burner on my existing fire pit. After quite a lengthly discussion, he suggested that I select the Crossfire Double Tree Burner Kit. The kit arrived in about a week and was easy to install. This burner is "The Bomb". The flames look similar to a real wood burning fire pit and the heat is phenomenal !!!. Thanks again Jordan, great recommendation!
Just finished installing this burner, as dusk is setting in. The burner has a really nice dispersement of flame through out the entire round fire pit space. The burner responds perfectly to valve modulation, so we can have 5 foot eye brow singeing flame down to 2” flame for somemore roasting with the kids. Very pleased with the unit! Very solid unit. Excellent craftsmanship. Top notch materials.
Thank you Jordan for your time and help researching our burner. You went above and beyond!
Royal Fire Pits was great to do business with. After I placed my order they contacted me to let me know I ordered an extra piece that I probably did not need, because the kit I ordered included that piece. The took the extra piece off and gave me a credit. I will continue to do business with them.
The fire pit glass rocks are a lovely color, and smooth, with a nice shape, sheen & size. The only negative I need to mention, is that on the only 2 occasions so far, that I have lit the fire pit (just got it a few days ago), one glass rock would crack and a small piece would fly out of the pit. I followed the directions but it still happened. It would be a concern with small children or pets and the glass is quite hot. I am hoping it will settle and stop doing it. I imagine that all fire rocks do this, and I am still glad I bought them, but just need to be aware of it.
Jordan was exceptionally knowledgeable and helpful when ordering our outdoor gas fire pit. It was especially nice to be able to talk to a human being over the phone. I highly recommend Royal Fire Pit to others.
Jordon was fantastic in helping me choose the ideal universal paver kit for my patio. He was knowledgeable and made sure I had everything I needed. Super helpful and a great experience!
Everything was delivered on time and worked great.
This looks better than I even hoped for. I put this in our built in fire pit and in our outside dining table that has a fire-pit. It is modern and stunning! No sharp edges to worry about. I purchased this from Royal Fire Pit, they are most professional, honest, and most helpful. Our Fire Pit glass arrived exactly as promised.
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Our fire pit came much sooner than we expected. Our installer won't be here for another week however everything looks great in the box!
What people are saying
Delivery was extremely fast, they answered all of my questions and my fire pit looks amazing
I've never had a company provide a level of service Royal Fire Pits did. They kept me up to date every step of the way offered advice and even saved me a few dollars along the way! Definitely recommend this company.
Best burner on the market, looks just like the video. Gorgeous fire with an amazing flame! We are enjoying it very much. Great customer service too! Thanks Royal Fire Pits!
I can't express how amazingly professional and courteous the owner and staff of this company have been. Our fire pit is now the star attraction at our outdoor gatherings! Quality products and customer service like this are PRICELESS!!
Overall buying and shipping was very easy and I have already been back to buy some media and a cover for my fire pit. Royal Fire Pits was extremely helpful and knowledgeable
From start to finish, my experience with this company was top notch. My fireplace exceeded my expectations and provides the most realistic flame and heat I have ever seen.
I will not go to anyone else for my fire pit needs. Simply put Royal Fire Pits is the best Company I have EVER dealt with! When you call you actually speak to a real person. Super fast shipping time and great service!
The level of communication and professionalism from this company is outstanding and refreshing. I wish all customer service was this amazing. I’d buy from this store again in a heartbeat!
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