Bought the Defiant stove back in October...arrived in early November. It was mounted on a wooden platform which was mounted on a pallet. No instructions on how to remove it. So in my attempt to get it off the pallet, it fell forward onto the front damaging both doors. I accepted responsibility and ordered two replacement doors. When they arrived over a week ago, both doors were missing the glass. As of today I've brought this to their attention four times. Still haven't heard word one from them. The cost of the stove was close to $5,000 and the replacement doors over $500. I've reached the point of considering returning this stove. I would highly recommend AGAINST buying anything from this company.