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Empire Single Sand Pan Vented Match Light Natural Gas Burner Only

SAVE 12%

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Empire Single Sand Pan Vented Match Light Natural Gas Burner Only

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Empire Vented Slope Glaze Gas Burner Only with Millivolt Valve

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Empire Vented Slope Glaze Gas Burner Only with Millivolt Valve

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Empire Elite Radiant Vented Natural Gas Burner Only

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Empire Elite Radiant Vented Natural Gas Burner Only

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Empire Vent-Free Contour Gas Burner with Refractory Concord Gas Log Set

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Empire Vent-Free Contour Gas Burner with Refractory Concord Gas Log Set

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Empire Vent-Free Contour Gas Burner with Trenton Ceramic Fiber Gas Log Set

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Empire Vent-Free Contour Gas Burner with Trenton Ceramic Fiber Gas Log Set

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Delivered as promised

We ordered the Vermont Castings Encore Wood Burning. We requested a specific delivery time. It arrive on schedule! The packing was second to none with no damage. The stove is preforming beyond our expectations. The top load is the best. I would not order the stove top humidifier because you need to move it every time you add wood for the top. Directions need a little more clarity for the installation of the temperature probe. We are one month in and so far so great!

Good Product & Value

Fireplace arrived on time and in good condition. Pleased with the purchase process and price.

Perfact

New install now complete

My Vermont Casting Encore is now up and running and just in time for this cold weather snap we now experiencing.
Thanks again!
David

Terrible quality control and customer service

Bought the Defiant stove back in October...arrived in early November. It was mounted on a wooden platform which was mounted on a pallet. No instructions on how to remove it. So in my attempt to get it off the pallet, it fell forward onto the front damaging both doors. I accepted responsibility and ordered two replacement doors. When they arrived over a week ago, both doors were missing the glass. As of today I've brought this to their attention four times. Still haven't heard word one from them. The cost of the stove was close to $5,000 and the replacement doors over $500. I've reached the point of considering returning this stove. I would highly recommend AGAINST buying anything from this company.

833-528-5591

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