Extended Warranty Policy
Royal Fire Pits Extended Warranty Program
All products above $1000 in value sold by Royal Fire Pits are eligible for our extended warranty that protects against all manufacturing defects in material or workmanship for one or two years after the date of the original manufacturer’s warranty (the “Extended Warranty Period”), depending on which extended warranty (one year or two years is purchased) in accordance with the following terms:
- The rights and claims arising from this Extended Warranty are in addition to your statutory rights.
- Only the original owner of the product is covered by this Extended Warranty. The Warranty Period begins the day after the manufacturer’s warranty expires and shall end immediately upon any sale or transfer of the product to another person, and under no circumstances shall the Extended Warranty apply to any subsequent owner or another transferee of the product.
- The Warranty is limited to the replacement of product parts only. The product parts are referred to as the "Covered Components".
- The parts warranty does not include damage from the use of improper
installation, improper maintenance, or other such misuse, normal wear, or water damage.
- The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.
- The Extended Warranty does not replace the manufacturer's warranty for the covered product. The purchase of the Extended Warranty is not required to either purchase your Product or to obtain financing for it.
This Extended Warranty Does Not Cover
- Normal wear and tear of any Covered Component.
- Consumables or normal wear and tear parts.
- Any damage or defects to Covered Components resulting from failure to follow instructions in the product owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the product as sold, operator error, water damage, stunt riding, or improper follow-up maintenance.
- For the avoidance of doubt, Royal Fire Pits will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.
The warranty covers multiple products on the same order, but you cannot combine the warranty on multiple products exceeding $5,000 or $10,000, depending on the warranty option selected.
Royal Fire Pits will not replace any covered component under this warranty without first seeing photos or video of the damaged covered component.
In order to exercise your right to receive a replacement for a damaged Covered Component under this Warranty, you must:
- Contact the Royal Fire Pits Technical Support team by email at firstname.lastname@example.org or by phone at 833-528-5591. The Technical Support team will initially work with you on the problem with your product to identify potential simple fixes.
- If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for receiving the replacement.
- After you receive the replacement Covered Component, the Technical Support team will also provide assistance in determining how to replace or install the new Covered Component into your product.
This Extended Warranty is offered by Royal Fire Pits
Why should I purchase Extended Warranty Protection?
An extended warranty offers you peace of mind by providing added protection for your beloved products. An affordable and stress-free protection plan, it ensures that your valuable items remain covered even after the manufacturer's warranties expire.
What if I need to return my product?
When you return your product, we will refund the money you spent on the protection plan. The refund amount will depend on the duration of time that has elapsed since your purchase, and it will be issued on a pro-rated basis.
What do I need to provide if I file a claim?
When filing a claim, you will simply need to provide your email address and order number.
I need help with the filing process.
Getting assistance is easy! You have multiple options to reach out to the Royal Fire Pits team of product experts. You can easily contact us by filling out our contact form, sending us an email at email@example.com, or calling us toll-free at 1-833-528-5591. We're here to help you whenever you need us.
They were awesome in helping us get the right stove that we were looking for! Can't wait for it to get here for our new tasting room!
My husband and I found Jordan to be very polite, helpful, and thorough answering all of our questions. We appreciate the prompt communication through text and e-mail during our fireplace purchase. I will do a follow up review when our fireplace is installed. Thank you, Royal Fire Pits.
I came across Royal Fire Pits while doing research online about gas fire pit kits. As soon as Jordan reached out to me, I knew I had the right place. Being in customer service for 38 1/2 years, I can be a tough customer. Jordan is definitely an awesome customer service rep! My shipment came last night! Can't wait to open this afternoon! Thanks again Jordan for all your help!
Royal Fire Pits was great. The products are exactly as described and look and work great. Unfortunately, Fed Ex was terrible and due to unauthorized changes to my address, they caused my order to be delayed by almost 2 weeks. FedEx has the worst customer service, and if I could, I would rate FedEx as a big ZERO. Jordan, at Royal Fire Pits, got through to FedEx and my order arrived at a satellite location so I could pick it up. I will follow up with a photo of my finished firepit when the weather cools down. It's currently too hot to sit by an open fire.
We knew we had a custom built fire pit and the fabrication time was as assumed. The quality of the pit is what far exceeded our expectations. The silver vein was exactly what we were looking for. The fire pit came with no dents or scratches and was easy to set up and use. The cover was backordered and arrived a week after the fire pit. Highly recommend, it was worth the wait!
I didn’t originally order enough for our firepit. These were so nice I ordered 2 more boxes.
Love the fire pit! It's a great addition to our deck!
Excellent experience. Thank you
Thank you for making this right
The fire pit arrived in a timely manor, was in great shape, and easy to install. It looks great in our back yard natural setting in the mountains.
This is of a much higher quality that I was expecting.
I will definitely continue to purchase all of my firepit needs from Royal Fire Pits. The stone balls are BEAUTIFUL, even when the fire is not on. The fireglass looks so much better than any other glass that I have purchased elsewhere.
Ordered firepit media. Royal gave me great chat advice. They were by far the cheapest, other than one scammer site on the web. They delivered super fast. Highly recommended vendor!
Took my fire pit to another level with these added stone balls. I will be purchasing another set of color soon.
Daryl really helped me and went above and beyond to get photos of the fire pit coloring we were searching for vs a color swatch. Awesome welcome deals and free shipping you can't beat that.