info@royalfirepits.com
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833-528-5591
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Free Shipping on All Orders
Live Customer Support
Price Beat Guarantee
Authorized Dealer
Free Shipping on All Orders
Live Customer Support
Price Beat Guarantee
Authorized Dealer
Extended Warranty Policy
Royal Fire Pits Extended Warranty Program
All products above $1000 in value sold by Royal Fire Pits are eligible for our extended warranty that protects against all manufacturing defects in material or workmanship for one or two years after the date of the original manufacturer’s warranty (the “Extended Warranty Period”), depending on which extended warranty (one year or two years is purchased) in accordance with the following terms:
- The rights and claims arising from this Extended Warranty are in addition to your statutory rights.
- Only the original owner of the product is covered by this Extended Warranty. The Warranty Period begins the day after the manufacturer’s warranty expires and shall end immediately upon any sale or transfer of the product to another person, and under no circumstances shall the Extended Warranty apply to any subsequent owner or another transferee of the product.
- The Warranty is limited to the replacement of product parts only. The product parts are referred to as the "Covered Components".
- The parts warranty does not include damage from the use of improper
installation, improper maintenance, or other such misuse, normal wear, or water damage.
- The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.
- The Extended Warranty does not replace the manufacturer's warranty for the covered product. The purchase of the Extended Warranty is not required to either purchase your Product or to obtain financing for it.
This Extended Warranty Does Not Cover
- Normal wear and tear of any Covered Component.
- Consumables or normal wear and tear parts.
- Any damage or defects to Covered Components resulting from failure to follow instructions in the product owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the product as sold, operator error, water damage, stunt riding, or improper follow-up maintenance.
- For the avoidance of doubt, Royal Fire Pits will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.
The warranty covers multiple products on the same order, but you cannot combine the warranty on multiple products exceeding $5,000 or $10,000, depending on the warranty option selected.
Claims Process
Royal Fire Pits will not replace any covered component under this warranty without first seeing photos or video of the damaged covered component.
In order to exercise your right to receive a replacement for a damaged Covered Component under this Warranty, you must:
- Contact the Royal Fire Pits Technical Support team by email at info@royalfirepits.com or by phone at 833-528-5591. The Technical Support team will initially work with you on the problem with your product to identify potential simple fixes.
- If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for receiving the replacement.
- After you receive the replacement Covered Component, the Technical Support team will also provide assistance in determining how to replace or install the new Covered Component into your product.
This Extended Warranty is offered by Royal Fire Pits
Contact Details
Email: info@royalfirepits.com
Phone: 833-528-5591
FAQ
-
Why should I purchase Extended Warranty Protection?
An extended warranty offers you peace of mind by providing added protection for your beloved products. An affordable and stress-free protection plan, it ensures that your valuable items remain covered even after the manufacturer's warranties expire.
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What if I need to return my product?
When you return your product, we will refund the money you spent on the protection plan. The refund amount will depend on the duration of time that has elapsed since your purchase, and it will be issued on a pro-rated basis.
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What do I need to provide if I file a claim?
When filing a claim, you will simply need to provide your email address and order number.
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I need help with the filing process.
Getting assistance is easy! You have multiple options to reach out to the Royal Fire Pits team of product experts. You can easily contact us by filling out our contact form, sending us an email at info@royalfirepits.com, or calling us toll-free at 1-833-528-5591. We're here to help you whenever you need us.
Marek L
Excellent fire burner bundle from Warming Trends
Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks
Karen L
Great Company to do business with.
I found out about Royal Fire Pits when I googled where to buy the Orion. I was looking for Labor Day discounts. Another company replied too late. You were prompt and I was ready, so I went with your company. Jordan was great to work with. We’ll post a picture in a few days. Thank you, Karen and Ben Lomeli
Lynn K
This beautiful Bordeaux Encore
This beautiful Bordeaux Encore wood burning stove was put in place yesterday with the help of a few friends. Really appreciate your help and efficiency in streamlining this order. Royal Fire Pits is fortunate to have Jordan as a representative. Your knowledge and competence about the Vermont Castings product was evident and appreciated. Thank you again for your assistance and followup. We Love it.
Danny F
Amazing process, amazing finished product!
We all love the convenience of online ordering, but we also miss the personal touch of being able to call someone. Can’t thank you enough for the time spent on the phone, and appreciate how easy it was to place the order and have everything shipped. I love the output of the burner, and the black fire Glass really finished it off perfectly.
Jim & Mary
Terrific company & product
Royal Fire Pits was great to work with. The stove arrived in good order after a cross country trip. I was impressed with the quality of the cast iron and how well everything fit together. We are having a "break in" fire tonight and will shift into "catalytic mode" tomorrow. Jordon was a guiding light throughout. Many Thanks!!
Briet S
Awesome fireplace
Orion Multi is an awesome fireplace and makes an immediate statement! Arrived quickly with great support from the staff when the fireplace arrived, it had been damaged in shipping. Royal fire pits was quick to remedy this and sent out a new unit the very next day.
Alice H
Excellent people to do business with
It’s perfect it’s beautiful we loved working with the guys. They were so helpful and patient they delivered within a minimal time. I just can’t say enough I’m very very happy it made it so easy.
Ron B
Seamless Purchase
Royal price matched and beat that price by some more. Fire table was delivered without issue and when they estimated. Still waiting on plumber to hook NG up.
Marek L
Excellent fire burner bundle from Warming Trends
Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks
Karen L
Great Company to do business with.
I found out about Royal Fire Pits when I googled where to buy the Orion. I was looking for Labor Day discounts. Another company replied too late. You were prompt and I was ready, so I went with your company. Jordan was great to work with. We’ll post a picture in a few days. Thank you, Karen and Ben Lomeli
Lynn K
This beautiful Bordeaux Encore
This beautiful Bordeaux Encore wood burning stove was put in place yesterday with the help of a few friends. Really appreciate your help and efficiency in streamlining this order. Royal Fire Pits is fortunate to have Jordan as a representative. Your knowledge and competence about the Vermont Castings product was evident and appreciated. Thank you again for your assistance and followup. We Love it.
Danny F
Amazing process, amazing finished product!
We all love the convenience of online ordering, but we also miss the personal touch of being able to call someone. Can’t thank you enough for the time spent on the phone, and appreciate how easy it was to place the order and have everything shipped. I love the output of the burner, and the black fire Glass really finished it off perfectly.
Jim & Mary
Terrific company & product
Royal Fire Pits was great to work with. The stove arrived in good order after a cross country trip. I was impressed with the quality of the cast iron and how well everything fit together. We are having a "break in" fire tonight and will shift into "catalytic mode" tomorrow. Jordon was a guiding light throughout. Many Thanks!!
Briet S
Awesome fireplace
Orion Multi is an awesome fireplace and makes an immediate statement! Arrived quickly with great support from the staff when the fireplace arrived, it had been damaged in shipping. Royal fire pits was quick to remedy this and sent out a new unit the very next day.
Alice H
Excellent people to do business with
It’s perfect it’s beautiful we loved working with the guys. They were so helpful and patient they delivered within a minimal time. I just can’t say enough I’m very very happy it made it so easy.
Ron B
Seamless Purchase
Royal price matched and beat that price by some more. Fire table was delivered without issue and when they estimated. Still waiting on plumber to hook NG up.
