info@royalfirepits.com
Live Chat
833-528-5591
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Shipping Policy
Very simply, shipping is FREE on all orders to customers in the United States.
We don’t mess around with fine print and extra charges, we like things to be simple and easy.
Shipping Process:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will process and submit the order with our suppliers for shipment within 24 hours. If your item is on backorder, we will void the pre-authorization and reach out to you via e-mail.Shipping Times:
We promise to do our best to get your order to you as soon as possible. All orders are shipped within the lead time posted on the product page. This is located on the product page right below the "Add To Cart" button. These times are based upon what our supplier and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, manufacturers delayed because of the mills, overwhelming demand on shipping, and so on).Order delays have proven to be unavoidable and outside of Royal Fire Pits control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Shipping Method:
Most shipments under 150 pounds will be parcel and shipped via FedEx, UPS or USPS. Shipments over 150 pounds will be freight and shipped via RL Carriers, Mainfreight or ABF Freight. We do not ship to APO/FPO or PO BOX addresses. Depending on the value of the item being purchased, orders may be shipped with signature confirmation required.Order Shipment:
An email with tracking information will be sent to the customer within 24 hours of the order being shipped to the e-mail address you provided when checking out. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately. If you have not received tracking info within 3 days after the lead time posted on the product page, please contact us at info@royalfirepits.com.Shipping Options:
FREE SHIPPING ON ALL ORDERS:
All orders qualify for free standard shipping. Standard shipping applies to standard locations within the contiguous 48 states. Royal Fire Pits, reserves the right to choose delivery type, carrier, and service level of each shipment when standard free shipping is selected. For freight shipments, standard free shipping includes curbside delivery and liftgate services.
EXPEDITED SHIPPING OPTIONS:
Most items shipment may be expedited for an additional cost to decrease shipping time or guarantee delivery by a certain date. This does not include processing time. Please call our Customer Service department at 833-528-5591 to determine expedited shipping availability and pricing.International Shipping:
We currently do not offer International Shipping. We apologize for the Inconvenience.Advice for Receiving Your Order:
IMPORTANT: When you receive your order and before attempting to use any product, it is critical to check for both visible and concealed damage. You should also look to make sure that no item(s) are missing or broken. If you discover an issue, you must let us know right away.How To Handle Shipping Damage:
Roads aren't perfect, and on rare occasions, a package can get bumped. In those cases, it's best to take a picture and record the damage on the driver's bill. Some concealed damage may not be readily apparent, so you should inspect the shipment thoroughly upon receipt.Do not refuse your shipment even if there is damage. In most situations, it is better to accept delivery of your order and allow us to address the problem on location. Refusing a shipment may cause a delay in the claims process and also result in a re-delivery charge. No goods are returnable for any reason without our authorization. Please report any damages or concerns to info@royalfirepits.com within 24 hours of delivery.
Let customers speak for us
Looks as good as real can get and gives off more heat than I expected being that I’m used to a real wood fire. Store very helpful answering questions and good communication. Shipping timely.
I loved my Redstone 30” fireplace..!!!
Excellent service calling in and discussing options for a propane fire pit. The service folks were great to talk to and would answer questions I had thru the process. waiting for it to come in and see the craftsman’s ship they do.
Was delivered much quicker than I expected. Thinking 3-4 days after order. Made everything easy.
Excellent delivery and communication and I am very very pleased with the product which is my new wood stove and I love it.
I worked with Jordan and Joy throughout the sales process, from inquiry to shipment. Both were professional and extremely responsive. Jordan and Joy, thank you for making this a great experience. No doubt our family will enjoy the Gas Fire Pit -Fire Pit Art BV Bella Vita for years to come.
Exceptional service from Jordan.
Royal Fire Pits, Jordan has outstanding customer service skills. He is pleasant, knowledgeable and willing to go the extra mile for a customer. Jordan kept in touch with me through the whole process of a purchase. I could tell he enjoys his job/career and has a great work ethic. If he's not the owner, you better keep an eye on him, he's going places.
Jordan was very helpful on making sure everything would fit correctly concerning making the connection to stove pipe and took up a lot of time answering all my questions.
Highly recommend purchasing from Royal Fire Pits. Great customer service and fast shipping.
Spoke with Jordan great customer service, super nice guy 5 star rating across the board.
I had some issues with my fire pit burner (not royal fire pits fault) and they worked hard to close out on any issues I had until I was completely satisfied. Bottom line is you should buy with confidence here. They have earned my trust.
The purchase of our new Defiant Stove was surprisingly easy; careful attention to my questions, easy credit card transaction and perfect delivery of an extremely well palletized 800 lbs product at a very competitive price!
