First off the price was the best on the internet. Plus an additional 8% off and free shipping, I easily saved a few hundred dollars as compared to the other sites I shopped. Second was the communication, the Royal staff notified me that my custom made burner was running a few days behind. Totally appreciated them reaching out like that. Thirdly is the burner itself, once installed by my plumber (it’s natural gas, hire a professional!) I marveled at the 18 inch flames exiting the burner jets. My old burner gave me 3 inch flames, so glad I replaced it and very happy I found Royal Fire Pits. You’ve got a new lifetime customer. Thanks!
Received fireplace, everything looks ok scheduled to be installed on December 15. Looking forward to seeing it set up. Thanks for all your help.
Shipping and packaging was top notch, installation of heaters was easy and wiring a breeze!! Will get an operational review once the customer uses when it gets cold!
Received the burned very quickly, was just as described. Had it installed last week, and the item is high quality and works perfectly.
We received a great price on our new stove and it was delivered a week earlier than expected.