Reuben,
We're sorry to hear you're not completely satisfied. We want to clarify that we did receive your call on Christmas, but as with many businesses, we were closed for the holiday. We apologize for the delay in getting back to you.
To address your concern, you did receive the correct stove, but the conversion kit was missing from the shipment. We’ve since shipped the conversion kit separately, and you should receive it shortly.
Please don’t hesitate to reach out if you need any further assistance. We're here to help, and we truly appreciate your patience & business!
Best regards,
Royal Fire Pits Team