My phone contact was great - very knowledgeable, order was accurate - only issue was that I was told that I would need an adaptor pipe which was not true - the stove comes with a small adaptor which was all that would have been needed. So that w as an extra 112.00 I wouldn’t have had to spend. Stove arrived well packed for sure, no way it could be damaged in that crate!! Installation went well, one Riv not was missing, must have not been tight to start with and vibrated off - standard 10-24 thread, so just replaced with a nut. Otherwise all good! Ordered on a Friday, and the stove arrived on the following Tuesday!! Wow, from Missouri to Minnesota.