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Sizzling Holiday Sale
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Sizzling Holiday Sale
I love the Dauntless Vermont castings wood stove I purchased from Royal Fire Pits!
The stove was delivered to my home, packaged very well & arrived on time.
I would order from Royal Fire Pits again.
I highly recommend them, you won’t be disappointed!
Stove arrived with broken glass in the door. Contacted you. Although I told them it wasn’t urgent (as I’m not installing stove for 3 months) I have not heard what the resolution will be.
Totally not happy. I left several messages in the last couple days. No one has called me back so far. I believe you sent me the wrong stove. Not what I ordered.
Reuben,
We're sorry to hear you're not completely satisfied. We want to clarify that we did receive your call on Christmas, but as with many businesses, we were closed for the holiday. We apologize for the delay in getting back to you.
To address your concern, you did receive the correct stove, but the conversion kit was missing from the shipment. We’ve since shipped the conversion kit separately, and you should receive it shortly.
Please don’t hesitate to reach out if you need any further assistance. We're here to help, and we truly appreciate your patience & business!
Best regards,
Royal Fire Pits Team
This was our 5th fire pit to build for our customers, we have always used warming trends for our burners. We would never use any thing else.
Can't wait to get it hooked up and use it !
info@royalfirepits.com
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