First off the price was the best on the internet. Plus an additional 8% off and free shipping, I easily saved a few hundred dollars as compared to the other sites I shopped. Second was the communication, the Royal staff notified me that my custom made burner was running a few days behind. Totally appreciated them reaching out like that. Thirdly is the burner itself, once installed by my plumber (it’s natural gas, hire a professional!) I marveled at the 18 inch flames exiting the burner jets. My old burner gave me 3 inch flames, so glad I replaced it and very happy I found Royal Fire Pits. You’ve got a new lifetime customer. Thanks!