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My experience with Royal Fire Pits could not have been better. The Vermont Castings brand speaks for itself, however, you can purchase this product from many dealers.The attention to detail, ease of communication, customer satisfaction, and getting the job done are qualities that make Royal Fire Pits the go to dealership for Vermont Castings and related products. Highly recommend!!
Love the stove. Beautiful ! Your customer service was the best !
Thank you so much for all your help in making our decision….thank Rachel too !
Royal Fire Pits broadly, and Jordan specifically were such a total and complete DELIGHT to work with!!!! After MANY months of getting a runaround and grotesque price gouging from local fireplace services, I found Royal Fire Pits online and gave them a call just to order a stove. I am a novice at this, but Jordan was such an expert and had such knowledge and patience, and steered me to the right stove for my space, right away. He was even happy to work with my contractors timeline and hold off delivery until the contractor was in place for my job. Because ordering the stove was so problem free, I decided to call back for the considerable piping and chimney material I would need for the install. Once again, Jordan was supremely organized and knowledgeable and gave me a price almost HALF of what local places were charging. The delivery was problem free, and any questions I had, Jordan was available almost instantly. All in all, ordering the stove and all of the piping from Royal Fire Pits saved me close to $8,000 and the customer service is on par with what you expect from an American Express or Disney experience. I have renovated the whole house and Royal Fire Pits was the only experience that was friendly, professional, efficient and reasonably priced. I am SO glad I found this company, and will 100% use them for my next wood stove project. Thanks so much!!!
Wow—thank you so much for this incredible review! We’re beyond grateful for your kind words and thrilled to hear about your positive experience with Royal Fire Pits. It was truly a pleasure working with you and being part of your project.
We know how frustrating it can be to navigate the stove-buying process, especially with the challenges you’d faced before finding us, so we’re happy we could make things smooth, clear, and cost-effective for you. Helping you find the right solution and working around your contractor's schedule was the least we could do!
Hearing that we stood out during a full house renovation means the world to us. We’ll be here whenever you're ready for your next project—can’t wait to work together again!
Thank you again for your trust and support,
– Jordan & the Royal Fire Pits team 🔥
Jordan provided great customer service and went the extra mile to ensure a successful delivery. 2 thumbs way up!
