Who is Royal Fire Pits?
Royal Fire Pits is an online retailer passionate about creating the perfect ambiance for your living space. We turn your indoor/outdoor living dreams into reality.
Weather you need a fire pit, fireplace, patio heater, or a woodstove, we have something to match every taste and style.
Our team of experts are here to listen. We understand that each customer has unique needs and preferences, and so we take the time to work with you to select the best product for your home.
At Royal Fire Pits, our mission is to be your One-Stop Shop. Our goal is to warm up and create a space that spark conversations, bring people together, a gathering place for friends and family to share stories, make lasting memories, and enjoy the beauty of the outdoors.
At the end of the day, we want to help you. We want you’re shopping experience to be comfortable, easy, and informative, with of course the lowest price!
Who We Work With
We work with businesses and homeowners just like you who are looking to enhance their home or outdoor space. Everyone has their own vision, needs and wants, and so we offer a wide range of products from leading manufacturers and suppliers in the industry to meet those needs.
At its core, Royal Fire Pits is a customer service company. Your relationship with us starts the very first moment that we interact with each other. Our team is here from start to finish in finding the perfect products for your indoor/outdoor space.
Our promise is to provide you with a first-class online shopping experience, with top notch customer service, high-quality products and unbeatable prices.
Thank you for letting us be part of your journey to glorious sunsets on the terrace and amazing parties by the pool! We look forward to working with you to create the home space of your dreams.
How To Contact Us
You can call our customer support and sales team Monday-Friday 9 am - 11 pm at (833) 528-5591.
You can live chat with out customer support and sales team all day, just look for the chat button in the lower-right corner (we promise, no bots!).
You can email our customer support and sales team at firstname.lastname@example.org and we will reply within 1-2 hours during business hours Monday-Friday 9 am - 11 pm, Saturday 10 am - 8 pm.
Still unsure about us? See what some of our recent customers have to say.
Let customers speak for us
The lava rocks we purchased for our outdoor gas firepit worked great! These tumbled grey lava rocks were uniform in size and covered the gas lines so that the fire looked more realistic. Very happy with this purchase.
I worked with Jordan and he was very knowledgeable and very helpful in assisting me in selecting the right Warming Trends tree burner for our fire pit.
I will definitely recommend Royal Fire Pits to all my friends. He's the best.
Warming Trends Parts P24VIKCGPA Hot Surface Ignition Systems, Pilot Assembly Kit
I spoke to "Jordan" at Royal Fire Pits while researching to find a replacement for my grossly undersized burner on my existing fire pit. After quite a lengthly discussion, he suggested that I select the Crossfire Double Tree Burner Kit. The kit arrived in about a week and was easy to install. This burner is "The Bomb". The flames look similar to a real wood burning fire pit and the heat is phenomenal !!!. Thanks again Jordan, great recommendation!
Just finished installing this burner, as dusk is setting in. The burner has a really nice dispersement of flame through out the entire round fire pit space. The burner responds perfectly to valve modulation, so we can have 5 foot eye brow singeing flame down to 2” flame for somemore roasting with the kids. Very pleased with the unit! Very solid unit. Excellent craftsmanship. Top notch materials.
Thank you Jordan for your time and help researching our burner. You went above and beyond!
Royal Fire Pits was great to do business with. After I placed my order they contacted me to let me know I ordered an extra piece that I probably did not need, because the kit I ordered included that piece. The took the extra piece off and gave me a credit. I will continue to do business with them.
The fire pit glass rocks are a lovely color, and smooth, with a nice shape, sheen & size. The only negative I need to mention, is that on the only 2 occasions so far, that I have lit the fire pit (just got it a few days ago), one glass rock would crack and a small piece would fly out of the pit. I followed the directions but it still happened. It would be a concern with small children or pets and the glass is quite hot. I am hoping it will settle and stop doing it. I imagine that all fire rocks do this, and I am still glad I bought them, but just need to be aware of it.
Jordan was exceptionally knowledgeable and helpful when ordering our outdoor gas fire pit. It was especially nice to be able to talk to a human being over the phone. I highly recommend Royal Fire Pit to others.
Jordon was fantastic in helping me choose the ideal universal paver kit for my patio. He was knowledgeable and made sure I had everything I needed. Super helpful and a great experience!
Everything was delivered on time and worked great.
This looks better than I even hoped for. I put this in our built in fire pit and in our outside dining table that has a fire-pit. It is modern and stunning! No sharp edges to worry about. I purchased this from Royal Fire Pit, they are most professional, honest, and most helpful. Our Fire Pit glass arrived exactly as promised.
Our fire pit came much sooner than we expected. Our installer won't be here for another week however everything looks great in the box!