info@royalfirepits.com
Live Chat
833-528-5591
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
About Us
Who is Royal Fire Pits?
Royal Fire Pits is an online retailer passionate about creating the perfect ambiance for your living space. We turn your indoor/outdoor living dreams into reality.
Weather you need a fire pit, fireplace, patio heater, or a woodstove, we have something to match every taste and style.
Our team of experts are here to listen. We understand that each customer has unique needs and preferences, and so we take the time to work with you to select the best product for your home.
Our Mission
At Royal Fire Pits, our mission is to be your One-Stop Shop. Our goal is to warm up and create a space that spark conversations, bring people together, a gathering place for friends and family to share stories, make lasting memories, and enjoy the beauty of the outdoors.
At the end of the day, we want to help you. We want you’re shopping experience to be comfortable, easy, and informative, with of course the lowest price!
Who We Work With
We work with businesses and homeowners just like you who are looking to enhance their home or outdoor space. Everyone has their own vision, needs and wants, and so we offer a wide range of products from leading manufacturers and suppliers in the industry to meet those needs.
Our Promise
At its core, Royal Fire Pits is a customer service company. Your relationship with us starts the very first moment that we interact with each other. Our team is here from start to finish in finding the perfect products for your indoor/outdoor space.
Our promise is to provide you with a first-class online shopping experience, with top notch customer service, high-quality products and unbeatable prices.
Thank you
Thank you for letting us be part of your journey to glorious sunsets on the terrace and amazing parties by the pool! We look forward to working with you to create the home space of your dreams.
How To Contact Us
You can call our customer support and sales team Monday-Friday 9 am - 11 pm at (833) 528-5591.
You can live chat with our customer support and sales team all day, just look for the chat button in the lower-right corner (we promise, no bots!).
You can email our customer support and sales team at info@royalfirepits.com and we will reply within 1-2 hours during business hours Monday-Friday 9 am - 11 pm, Saturday 10 am - 8 pm.
Still unsure about us? See what some of our recent customers have to say.
Let customers speak for us
very tentative to customer service return calls promptly good company to deal with
Went well beyond the call of duty to answer all questions politely and unhurriedly.
Your company provides professional service.
Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks
It’s perfect it’s beautiful we loved working with the guys. They were so helpful and patient they delivered within a minimal time. I just can’t say enough I’m very very happy it made it so easy.
We are so happy we built our Harth and wall excited to get finished. Your company was amazing to work with they sent us all the information we asked for. They were very patient and it took us about a month to decide but they were waiting for us and then delivered. Loved working with y’all. Thank you so much Alice and Sam Hearnsberger
Jordan and I spoke numerous times over several months as I was preparing to order a fire pit burner for one of the hotels our company is building. I wanted to have a substantially large sized burner to entertain our many guests. So, I wanted to do my research and select the right product and pay a fair price for the unit. Checking with several vendors of this product I felt that I received great information and as was my goal a fair price. Once I confirmed that I was ready to place the order Jordan my rep got busy and placed the order with the manufacturer and he gave me a correct ETA for the product so that I could plan the install with my contractor. Fair price and great service.
Jordan helped me unreal awesome service I’m so pleased
Ordering was easy. The order arrived on time and without any damage. One, Two, Three done!
We love our Electric Fireplace. It fits perfectly in our LivingRoom. My wife took on the project of painting all the stones to make them stand out a lot more . They were pretty drab , but they painted up very nicely.
THANK YOU FOR THE GREAT SERVICE/ COMMUNICATION AND THE SPEEDY SHIPPING/ FREIGHT. WOULD HIGHLY RECOMMEND......
Arrived in perfect condition. There was a phone call regarding my choice of the door on the Vermont Castings Encore. Was my error for not interpreting the choice correctly. I'm glad he caught it. It was crated extremely well...could have gone around the world several times!!
We found Royal after seeing the Warming Trends products in-person. Rey chatted with us online, then we spoke on the phone, then he followed up with a detailed email to explain everything we needed and attach product links. Sooo helpful, that all needed to do was add the products to our cart and checkout. Many thanks!
And did I mention that there was no pressure at any time? Couldn't ask for a better online shopping experience!
