Royal Fire Pits work very hard to ensure that we offer the absolute lowest prices online.
We are confident that you are getting the absolute best price for the product you are ordering. We advertise all our product at the absolute lowest prices allowed by the manufacturer. But if you do find the same item for less somewhere else WE WILL BEAT IT! Please send us an email providing proof of the lower cost item and we will get back to you with our offer. We are all for win-win situations and we’ll make sure you are happy.
If you purchased this item from us within the last 90 days, please let us know and we will refund your original payment for the difference. As well as If you find that our own website has a lower price for the same item you have ordered within the last 90 days of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website or on our competitor's website within 90 days from the date of your order and we will process the credit accordingly.
Our Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The item costs less than $250
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (ie; eBay, overstock, etc...)
- The competitor must be an Authorized Retailer for the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Reach out to our team at email@example.com today for any assistance.
Let customers speak for us
The lava rocks we purchased for our outdoor gas firepit worked great! These tumbled grey lava rocks were uniform in size and covered the gas lines so that the fire looked more realistic. Very happy with this purchase.
I worked with Jordan and he was very knowledgeable and very helpful in assisting me in selecting the right Warming Trends tree burner for our fire pit.
I will definitely recommend Royal Fire Pits to all my friends. He's the best.
Warming Trends Parts P24VIKCGPA Hot Surface Ignition Systems, Pilot Assembly Kit
I spoke to "Jordan" at Royal Fire Pits while researching to find a replacement for my grossly undersized burner on my existing fire pit. After quite a lengthly discussion, he suggested that I select the Crossfire Double Tree Burner Kit. The kit arrived in about a week and was easy to install. This burner is "The Bomb". The flames look similar to a real wood burning fire pit and the heat is phenomenal !!!. Thanks again Jordan, great recommendation!
Just finished installing this burner, as dusk is setting in. The burner has a really nice dispersement of flame through out the entire round fire pit space. The burner responds perfectly to valve modulation, so we can have 5 foot eye brow singeing flame down to 2” flame for somemore roasting with the kids. Very pleased with the unit! Very solid unit. Excellent craftsmanship. Top notch materials.
Thank you Jordan for your time and help researching our burner. You went above and beyond!
Royal Fire Pits was great to do business with. After I placed my order they contacted me to let me know I ordered an extra piece that I probably did not need, because the kit I ordered included that piece. The took the extra piece off and gave me a credit. I will continue to do business with them.
The fire pit glass rocks are a lovely color, and smooth, with a nice shape, sheen & size. The only negative I need to mention, is that on the only 2 occasions so far, that I have lit the fire pit (just got it a few days ago), one glass rock would crack and a small piece would fly out of the pit. I followed the directions but it still happened. It would be a concern with small children or pets and the glass is quite hot. I am hoping it will settle and stop doing it. I imagine that all fire rocks do this, and I am still glad I bought them, but just need to be aware of it.
Jordan was exceptionally knowledgeable and helpful when ordering our outdoor gas fire pit. It was especially nice to be able to talk to a human being over the phone. I highly recommend Royal Fire Pit to others.
Jordon was fantastic in helping me choose the ideal universal paver kit for my patio. He was knowledgeable and made sure I had everything I needed. Super helpful and a great experience!
Everything was delivered on time and worked great.
This looks better than I even hoped for. I put this in our built in fire pit and in our outside dining table that has a fire-pit. It is modern and stunning! No sharp edges to worry about. I purchased this from Royal Fire Pit, they are most professional, honest, and most helpful. Our Fire Pit glass arrived exactly as promised.
Our fire pit came much sooner than we expected. Our installer won't be here for another week however everything looks great in the box!