info@royalfirepits.com
Live Chat
833-528-5591
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Let customers speak for us
Sunday I left a comment in the chat, and got a very nice reply. I replied during business hours and was lucky enough to get Jordan. We went through what I wanted, and all of the details, cost, and whether I should get a catalytic converter.
I have wanted this stove for almost 50 years! I must have seen one right after Vermont Castings began operations, and I dreamed of having one. I never had a place for one, but now, I do!
I can't be happier with the process, and the service Jordan provided, and how easy it was to buy it and get it on the way to Tulsa Oklahoma!
Thanks, Royal Fire Pits, for helping with the Rolls Royce of wood burning stoves.
Absolutely the best and prettiest stove! The service I received was so exceptional. I wasn't ready for my stove for for at least 3 months after I needed it. They granted the price, held on to my stove and even gave a little more discount when I wanted it delivered. If there was a 10 star rating, I would have gave it even more. I didn't order the warming shelves at the time i ordered the stove but decided to after i got it. I can't wait to get them. I'll send pictues then. Rey and Jordan your exceptional.
I just placed an order with these guys as they were extremely helpful with everything leading up to the order. I did my due diligence, asked a lot of questions and probably changed the shopping cart like 4 times. Rey was wonderful as he was very patient in answering my questions and even made suggestions. I’m looking forward to receiving all the parts for my warming trends fire and can’t wait till it’s installed!
Royal price matched and beat that price by some more. Fire table was delivered without issue and when they estimated. Still waiting on plumber to hook NG up.
They helped me build my own fire pit with helpful advice.
Unbelievable customer service!!!
Very happy with Royal Fire Pits quality, and FAST service!!! I would use this company and their knowledgeable team on any gas fire project!!
Although your service and pricing was very good, whoever packed the items for shipping was terrible. The very expensive Firepit burner was just put in a box, not secured and basically broke through the box. It was delivered hanging out of the package with no visible means of protecting it. Bonus for the sales team! fire the entire shipping department and start over. That is no way to save a few bucks on a $1000 burner.
very tentative to customer service return calls promptly good company to deal with
Went well beyond the call of duty to answer all questions politely and unhurriedly.
Your company provides professional service.
Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks
It’s perfect it’s beautiful we loved working with the guys. They were so helpful and patient they delivered within a minimal time. I just can’t say enough I’m very very happy it made it so easy.
We are so happy we built our Harth and wall excited to get finished. Your company was amazing to work with they sent us all the information we asked for. They were very patient and it took us about a month to decide but they were waiting for us and then delivered. Loved working with y’all. Thank you so much Alice and Sam Hearnsberger
Jordan and I spoke numerous times over several months as I was preparing to order a fire pit burner for one of the hotels our company is building. I wanted to have a substantially large sized burner to entertain our many guests. So, I wanted to do my research and select the right product and pay a fair price for the unit. Checking with several vendors of this product I felt that I received great information and as was my goal a fair price. Once I confirmed that I was ready to place the order Jordan my rep got busy and placed the order with the manufacturer and he gave me a correct ETA for the product so that I could plan the install with my contractor. Fair price and great service.
Searching for a unique design?
Tell us your idea, and we'll bring it to life
Whatever you have in mind, we can make it happen. From a rustic backyard fire pit to an impressive 30ft long burner, we’ll create exactly what you want.
Click the button below to get started on your custom fire feature.
