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Let customers speak for us
from 169 reviewsI got great service - advice was spot on in selection of the burners, accessories , and installation advice. End result is exactly as expected. Thank you.
![Warming Trends FK2 Double Flex Line & Key Valve Kit](https://cdn.shopify.com/s/files/1/0622/1414/4240/products/fk2-a-03-21_70x70.jpg?v=1643829498)
Too hot and house not yet finished and ready to complete installation. The chimney is in and can’t wait. The stove is BEAUTIFUL. Can’t wait.
![Vermont Castings Encore Wood Burning Stove](https://cdn.shopify.com/s/files/1/0622/1414/4240/files/Encore-Photo_CBangle4C700x700_70x70.jpg?v=1703281422)
Jordan was very knowledgeable and professional. He answered all my questions and guided me to the products I need for our new firepit. No hard sell. A pleasure to deal with.
I worked with Rey, Rachel and Jordan! All three offered excellent help!!
I’m so happy with my Firepit , best investment ever! Ray was amazing to work with, so courteous and answered every single question I had which was a lot lol. Thank you for working with me and I absolutely love my warming trends cross Burner!!
![Warming Trends CRR Rectangular Aluminum Fire Pit Cover](https://cdn.shopify.com/s/files/1/0622/1414/4240/products/WT_FPC3420R_01_70x70.jpg?v=1680110381)
There is always concern when placing a sizable order online. The price was right so took the chance. The order went smoothly and delivery was prompt.
![Vermont Castings Encore Wood Burning Stove](https://cdn.shopify.com/s/files/1/0622/1414/4240/files/Encore-Photo_CBangle4C700x700_70x70.jpg?v=1703281422)
i haven't hooked it up yet maybe tomorrow, but it all fits as advertised!!
![American Fire Glass Rectangular Oil Rubbed Bronze Drop-in Pan with Burner](https://cdn.shopify.com/s/files/1/0622/1414/4240/products/ob-afpp-18-1_70x70.jpg?v=1680217456)
6 under par tee to green! Waiting to get it in the mail.
Sunday I left a comment in the chat, and got a very nice reply. I replied during business hours and was lucky enough to get Jordan. We went through what I wanted, and all of the details, cost, and whether I should get a catalytic converter.
I have wanted this stove for almost 50 years! I must have seen one right after Vermont Castings began operations, and I dreamed of having one. I never had a place for one, but now, I do!
I can't be happier with the process, and the service Jordan provided, and how easy it was to buy it and get it on the way to Tulsa Oklahoma!
Thanks, Royal Fire Pits, for helping with the Rolls Royce of wood burning stoves.
Absolutely the best and prettiest stove! The service I received was so exceptional. I wasn't ready for my stove for for at least 3 months after I needed it. They granted the price, held on to my stove and even gave a little more discount when I wanted it delivered. If there was a 10 star rating, I would have gave it even more. I didn't order the warming shelves at the time i ordered the stove but decided to after i got it. I can't wait to get them. I'll send pictues then. Rey and Jordan your exceptional.
![Vermont Castings Defiant Wood Burning Stove](https://cdn.shopify.com/s/files/1/0622/1414/4240/files/DefiantWoodStove-Photo_Bourdeau-700x700_70x70.jpg?v=1703279485)
I just placed an order with these guys as they were extremely helpful with everything leading up to the order. I did my due diligence, asked a lot of questions and probably changed the shopping cart like 4 times. Rey was wonderful as he was very patient in answering my questions and even made suggestions. I’m looking forward to receiving all the parts for my warming trends fire and can’t wait till it’s installed!
Royal price matched and beat that price by some more. Fire table was delivered without issue and when they estimated. Still waiting on plumber to hook NG up.
![The Outdoor Plus Coronado Hammered Copper Fire Pit](https://cdn.shopify.com/s/files/1/0622/1414/4240/products/opt-corcpr48-a-08-21_70x70.jpg?v=1680173166)
They helped me build my own fire pit with helpful advice.
Unbelievable customer service!!!
![Warming Trends Crossfire CFB Original Brass Gas Fire Pit Burner](https://cdn.shopify.com/s/files/1/0622/1414/4240/files/CFB180-WS_ddc2b338-09ea-4265-bc3f-eab44b4506b5_70x70.jpg?v=1709144418)
Very happy with Royal Fire Pits quality, and FAST service!!! I would use this company and their knowledgeable team on any gas fire project!!
![HPC Fire FPL30/36AB16 Aspen Birch Outdoor Ceramic Gas Log Set, 16 Piece](https://cdn.shopify.com/s/files/1/0622/1414/4240/products/fpl18_24ab9_1_70x70.jpg?v=1680310925)
Although your service and pricing was very good, whoever packed the items for shipping was terrible. The very expensive Firepit burner was just put in a box, not secured and basically broke through the box. It was delivered hanging out of the package with no visible means of protecting it. Bonus for the sales team! fire the entire shipping department and start over. That is no way to save a few bucks on a $1000 burner.
![Warming Trends Crossfire CFB Original Brass Gas Fire Pit Burner](https://cdn.shopify.com/s/files/1/0622/1414/4240/files/CFB180-WS_ddc2b338-09ea-4265-bc3f-eab44b4506b5_70x70.jpg?v=1709144418)
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