info@royalfirepits.com
Live Chat
833-528-5591
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Reasons to buy from us:
-
Same-Day Order Processing
Within the same day your order will be confirmed and processed -
Free Shipping
Enjoy free shipping on all orders -
No Sales Tax
Instant savings right back in your pockets -
Lowest Price Guaranteed
Find a lower price? We'll beat it! -
Satisfaction Guaranteed!
Customer Service Is Our #1 Priority - Plain and simple
Product Overview
HPC Fire Torpedo Burner with Linear Pan Electronic Ignition Gas Fire Pit Kit is a top-of-the-line option that combines durable construction with cutting-edge technology, perfect for enhancing your gas fire pit setup. This kit features the advanced Hot Surface Ignition (EI) system, enabling remote electronic ignition using either an ON/OFF or HI/LO remote control, offering convenience and ease of use.
One of the standout features of this kit is its flame-sensing system, which includes a pilot light and thermocouple. These components work together to detect the presence of flames, automatically shutting off the gas supply if the flames are accidentally extinguished, ensuring safe operation.
Crafted from high-quality 304 stainless steel, the Linear-shaped burner is designed for durability and performance. The burner includes standard burner ports, a 1/2" (or 3/4" for HC) female gas inlet, and precise machine welding for a seamless, long-lasting product. HPC backs the durability of the burners and pans with a Limited Lifetime Warranty, adding extra peace of mind.
This burner kit is versatile, designed for use with both natural gas and propane. The burner comes pre-assembled with a linear trough pan, featuring a 1.3" rim around the top for added stability. The kit also includes pre-assembled hard piping for the sealed control box, and propane units feature a wire mesh spider guard to prevent blockages in the gas line. For power options, the kit is available in a 120 VAC version with a standard three-prong plug for GFI outlets or a 24 VAC version requiring an external power supply (sold separately; SKU: 311).
One of the standout features is the patented solid brass Universal Gas Orifice (UGO), which simplifies gas type conversion. With the UGO, switching between natural gas and propane is a hassle-free process that doesn't require taking apart the appliance or using additional conversion parts. This makes it one of the most versatile and convenient gas fire pit kits on the market.
For control options, the "ON/OFF" version of the burner kit requires an external switch, timer, or an optional remote (SKU: 578-C) to operate. The "HI/LO" version, which includes a remote control, offers even more flexibility with two flame height settings. The "HI" setting provides maximum flame height and intensity, while the "LO" setting reduces the flame by 40%. Additionally, the HI/LO units are compatible with the HPC smartphone app, allowing for on/off control, timer settings, and troubleshooting directly from your device.
The addition of HPC's innovative Torpedo nozzles in the burner kit can create a taller, more vigorous flame, mimicking the appearance of a traditional wood fire. This kit also features HPC's updated, CSA-certified valve box, which is now more compact for easier installation and boasts a redesigned solenoid for improved reliability and maintenance.
NOTE: This product is not intended for use with small fuel tanks.
What's Included
- Fully Assembled Fire Pit Kit (Includes Bowl Pan and Torpedo Burner)
- Stainless Steel Valve Control Box
- Remote Control with Bluetooth App (for Hi/Lo units only)
- Owner's Manual
Features
- Durable Construction: Made with high-quality materials, including the solid brass UGO and stainless steel components, for long-lasting, reliable use.
- Universal Gas Orifice (UGO): The patented solid brass UGO allows seamless conversion between natural gas and propane without disassembling the appliance or needing additional parts. This feature ensures easy field conversions, enhancing flexibility for various applications.
- Pre-Assembled Design: The burner comes attached to the linear trough pan and includes all necessary fittings, reducing installation time and effort.
- Sealed Control Box with Flexible Gas Line: Comes fully assembled with hard piping and a flexible gas line for easy connection and secure operation. The water-resistant control box, made from stainless steel, is designed to withstand outdoor conditions and ensure durability.
- Hot Surface Ignition System: The 120V or 24V electronic ignition system uses hot surface ignition for reliable startup every time, providing consistent performance.
- Automatic Flame Sensor: This advanced sensor detects if the pilot light goes out and automatically shuts off the gas valve for enhanced safety.
- Natural Gas or Propane: The burner kit is available for either natural gas or propane applications, allowing you to choose based on your specific needs.
- Optional Remote Control: Standard units offer an optional On/Off remote control, while HI/LO units come with a remote control included for added convenience.
- Smartphone App Compatibility: HI/LO units are compatible with the exclusive HPC Fire app, allowing wireless control of your fire pit via Bluetooth for added convenience. Adjust flame height, set timers, and troubleshoot—all from your smartphone.
- CSA Certified: This certification guarantees the highest quality and safety standards for outdoor gas fire pits.
- Torpedo Burner: Features an innovative nozzle design that produces a taller, more vibrant flame.
| Specifications | ||||||
| Manufacturer | HPC Fire | HPC Fire | HPC Fire | HPC Fire | HPC Fire | HPC Fire |
| SKU Number | TOR-24SSEI-TRGH | TOR-36SSEI-TRGH | TOR-48SSEI-TRGH | TOR-60SSEI-TRGH | TOR-72SSEI-TRGH | TOR-96SSEI-TRGH |
| BTU | 75K | 115K | 150K | 175K | 200K | 250K |
|
Material |
304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel |
|
Ignition Type |
Electronic Hot Surface | Electronic Hot Surface | Electronic Hot Surface | Electronic Hot Surface | Electronic Hot Surface | Electronic Hot Surface |
| Ignition Style | Electronic Ignition On-Off / Hi-Lo | Electronic Ignition On-Off / Hi-Lo | Electronic Ignition On-Off / Hi-Lo | Electronic Ignition On-Off / Hi-Lo | Electronic Ignition On-Off | Electronic Ignition On-Off |
| Fuel Type | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane |
| Pan Size | 24.5-Inch |
36.5-Inch |
48.5-Inch | 60.5-Inch |
72.5-Inch |
96.5-Inch |
| Pan Shape | Linear Trough | Linear Trough | Linear Trough | Linear Trough | Linear Trough | Linear Trough |
| Burner Size | 23.5-Inch |
35.5-Inch |
47.5-Inch |
59.5-Inch |
71.5-Inch |
95.5-Inch |
| Burner Type | Torpedo Linear | Torpedo Linear | Torpedo Linear | Torpedo Linear | Torpedo Linear | Torpedo Linear |
| Power Options | 120VAC / 24VAC | 120VAC / 24VAC | 120VAC / 24VAC | 120VAC / 24VAC | 120VAC / 24VAC | 120VAC / 24VAC |
Documents
*** FREE SHIPPING ON YOUR ENTIRE ORDER
*** 30 DAY MONEY BACK GUARANTEE
*** CANCEL ANYTIME BEFORE YOUR ORDER HAS SHIPPED, COMPLETELY FREE OF CHARGE
When will I know my order has shipped?
An email with tracking information will be sent to the customer within 24 hours of the order being shipped to the e-mail address you provided when checking out. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately. If you have not received tracking info within 3 days after the lead time posted on the product page, please contact us at info@royalfirepits.com.
When will my order ship?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will process and submit the order with our suppliers for shipment within 24 hours. If your item is on backorder, we will void the pre-authorization and reach out to you via e-mail.
Shipping Times
We promise to do our best to get your order to you as soon as possible. All orders are shipped within the lead time posted on the product page. This is located on the product page right below the "Add To Cart" button. These times are based upon what our supplier and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, manufacturers delayed because of the mills, overwhelming demand on shipping, and so on).
Order delays have proven to be unavoidable and outside of Royal Fire Pits control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a full refund.
Please note that the cost of original outbound shipping will be deducted from the refund total as well as the cost of the return shipping.
If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Cancellations
If you need to cancel an order, please contact us immediately. An order that has shipped cannot be cancelled and our standard return procedure applies. Reach agents during business hours at 833-528-5591, the chat in the bottom right, or email info@royalfirepits.com any time to request a cancellation. Custom made items are not eligible for refunds after production has started.
1. FREE SHIPPING IN THE UNITED STATES
We offer FREE shipping in the United States on every item in our inventory. The price listed on our product page is your all in price. All purchases are processed within 24 hours to ensure fast delivery. Please visit our Shipping Policy for more information.
2. FAMILY BUSINESS
Royal Fire Pits is a family owned and operated business with a passion for fire features and lifestyle. With us you are never a number, you are part of the family.
3. NO SALES TAX
You will not be charged sales tax for any of your purchases. This is due to a government mandate that says online retailers don't need to pay sales tax on orders. We commit to passing these savings on to you for as long as the legislation lasts.
4. LOWEST-PRICE GUARANTEE
We constantly compare the prices with our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item, we will beat it. Please see our price matching promise for more details.
5. FIVE-STAR CUSTOMER SERVICE
We don't just sell fire pits, we live them. Our heroic support team are here to answer any questions you may have about our products or to discuss which options will work best for you. Give us a call or text us at (833) 528-5591, chat online, or send us an e-mail at info@royalfirepits.com. We look forward to helping build the perfect hang-out space for your family.
6. YOUR SAFETY & SECURITY ARE PARAMOUNT
We know privacy and security are your primary concerns when shopping online. They're ours as well. As such, we exclusively use SSL encryption during the checkout process to ensure peace of mind and that your personal and financial information remain private. You can also place your order over the phone by calling (833) 528-5591. We accept PayPal and all major credit cards, including Visa, Mastercard, American Express and Discover.
All purchases with Royal Fire Pits are covered by the Manufacturer’s Limited Warranty. View full Manufacturer Warranty below.
CLICK HERE FOR MANUFACTURER'S WARRANTY
If you have any technical issues with your purchase, within the warranty period. Please contact us at info@royalfirepits.com or 833-528-5591
Description
Product Overview
HPC Fire Torpedo Burner with Linear Pan Electronic Ignition Gas Fire Pit Kit is a top-of-the-line option that combines durable construction with cutting-edge technology, perfect for enhancing your gas fire pit setup. This kit features the advanced Hot Surface Ignition (EI) system, enabling remote electronic ignition using either an ON/OFF or HI/LO remote control, offering convenience and ease of use.
One of the standout features of this kit is its flame-sensing system, which includes a pilot light and thermocouple. These components work together to detect the presence of flames, automatically shutting off the gas supply if the flames are accidentally extinguished, ensuring safe operation.
Crafted from high-quality 304 stainless steel, the Linear-shaped burner is designed for durability and performance. The burner includes standard burner ports, a 1/2" (or 3/4" for HC) female gas inlet, and precise machine welding for a seamless, long-lasting product. HPC backs the durability of the burners and pans with a Limited Lifetime Warranty, adding extra peace of mind.
This burner kit is versatile, designed for use with both natural gas and propane. The burner comes pre-assembled with a linear trough pan, featuring a 1.3" rim around the top for added stability. The kit also includes pre-assembled hard piping for the sealed control box, and propane units feature a wire mesh spider guard to prevent blockages in the gas line. For power options, the kit is available in a 120 VAC version with a standard three-prong plug for GFI outlets or a 24 VAC version requiring an external power supply (sold separately; SKU: 311).
One of the standout features is the patented solid brass Universal Gas Orifice (UGO), which simplifies gas type conversion. With the UGO, switching between natural gas and propane is a hassle-free process that doesn't require taking apart the appliance or using additional conversion parts. This makes it one of the most versatile and convenient gas fire pit kits on the market.
For control options, the "ON/OFF" version of the burner kit requires an external switch, timer, or an optional remote (SKU: 578-C) to operate. The "HI/LO" version, which includes a remote control, offers even more flexibility with two flame height settings. The "HI" setting provides maximum flame height and intensity, while the "LO" setting reduces the flame by 40%. Additionally, the HI/LO units are compatible with the HPC smartphone app, allowing for on/off control, timer settings, and troubleshooting directly from your device.
The addition of HPC's innovative Torpedo nozzles in the burner kit can create a taller, more vigorous flame, mimicking the appearance of a traditional wood fire. This kit also features HPC's updated, CSA-certified valve box, which is now more compact for easier installation and boasts a redesigned solenoid for improved reliability and maintenance.
NOTE: This product is not intended for use with small fuel tanks.
What's Included
- Fully Assembled Fire Pit Kit (Includes Bowl Pan and Torpedo Burner)
- Stainless Steel Valve Control Box
- Remote Control with Bluetooth App (for Hi/Lo units only)
- Owner's Manual
Features
- Durable Construction: Made with high-quality materials, including the solid brass UGO and stainless steel components, for long-lasting, reliable use.
- Universal Gas Orifice (UGO): The patented solid brass UGO allows seamless conversion between natural gas and propane without disassembling the appliance or needing additional parts. This feature ensures easy field conversions, enhancing flexibility for various applications.
- Pre-Assembled Design: The burner comes attached to the linear trough pan and includes all necessary fittings, reducing installation time and effort.
- Sealed Control Box with Flexible Gas Line: Comes fully assembled with hard piping and a flexible gas line for easy connection and secure operation. The water-resistant control box, made from stainless steel, is designed to withstand outdoor conditions and ensure durability.
- Hot Surface Ignition System: The 120V or 24V electronic ignition system uses hot surface ignition for reliable startup every time, providing consistent performance.
- Automatic Flame Sensor: This advanced sensor detects if the pilot light goes out and automatically shuts off the gas valve for enhanced safety.
- Natural Gas or Propane: The burner kit is available for either natural gas or propane applications, allowing you to choose based on your specific needs.
- Optional Remote Control: Standard units offer an optional On/Off remote control, while HI/LO units come with a remote control included for added convenience.
- Smartphone App Compatibility: HI/LO units are compatible with the exclusive HPC Fire app, allowing wireless control of your fire pit via Bluetooth for added convenience. Adjust flame height, set timers, and troubleshoot—all from your smartphone.
- CSA Certified: This certification guarantees the highest quality and safety standards for outdoor gas fire pits.
- Torpedo Burner: Features an innovative nozzle design that produces a taller, more vibrant flame.
| Specifications | ||||||
| Manufacturer | HPC Fire | HPC Fire | HPC Fire | HPC Fire | HPC Fire | HPC Fire |
| SKU Number | TOR-24SSEI-TRGH | TOR-36SSEI-TRGH | TOR-48SSEI-TRGH | TOR-60SSEI-TRGH | TOR-72SSEI-TRGH | TOR-96SSEI-TRGH |
| BTU | 75K | 115K | 150K | 175K | 200K | 250K |
|
Material |
304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel |
|
Ignition Type |
Electronic Hot Surface | Electronic Hot Surface | Electronic Hot Surface | Electronic Hot Surface | Electronic Hot Surface | Electronic Hot Surface |
| Ignition Style | Electronic Ignition On-Off / Hi-Lo | Electronic Ignition On-Off / Hi-Lo | Electronic Ignition On-Off / Hi-Lo | Electronic Ignition On-Off / Hi-Lo | Electronic Ignition On-Off | Electronic Ignition On-Off |
| Fuel Type | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane | Natural Gas / Liquid Propane |
| Pan Size | 24.5-Inch |
36.5-Inch |
48.5-Inch | 60.5-Inch |
72.5-Inch |
96.5-Inch |
| Pan Shape | Linear Trough | Linear Trough | Linear Trough | Linear Trough | Linear Trough | Linear Trough |
| Burner Size | 23.5-Inch |
35.5-Inch |
47.5-Inch |
59.5-Inch |
71.5-Inch |
95.5-Inch |
| Burner Type | Torpedo Linear | Torpedo Linear | Torpedo Linear | Torpedo Linear | Torpedo Linear | Torpedo Linear |
| Power Options | 120VAC / 24VAC | 120VAC / 24VAC | 120VAC / 24VAC | 120VAC / 24VAC | 120VAC / 24VAC | 120VAC / 24VAC |
Documents
Shipping & Returns
*** FREE SHIPPING ON YOUR ENTIRE ORDER
*** 30 DAY MONEY BACK GUARANTEE
*** CANCEL ANYTIME BEFORE YOUR ORDER HAS SHIPPED, COMPLETELY FREE OF CHARGE
When will I know my order has shipped?
An email with tracking information will be sent to the customer within 24 hours of the order being shipped to the e-mail address you provided when checking out. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately. If you have not received tracking info within 3 days after the lead time posted on the product page, please contact us at info@royalfirepits.com.
When will my order ship?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will process and submit the order with our suppliers for shipment within 24 hours. If your item is on backorder, we will void the pre-authorization and reach out to you via e-mail.
Shipping Times
We promise to do our best to get your order to you as soon as possible. All orders are shipped within the lead time posted on the product page. This is located on the product page right below the "Add To Cart" button. These times are based upon what our supplier and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, manufacturers delayed because of the mills, overwhelming demand on shipping, and so on).
Order delays have proven to be unavoidable and outside of Royal Fire Pits control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a full refund.
Please note that the cost of original outbound shipping will be deducted from the refund total as well as the cost of the return shipping.
If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Cancellations
If you need to cancel an order, please contact us immediately. An order that has shipped cannot be cancelled and our standard return procedure applies. Reach agents during business hours at 833-528-5591, the chat in the bottom right, or email info@royalfirepits.com any time to request a cancellation. Custom made items are not eligible for refunds after production has started.
Why Buy From Us
1. FREE SHIPPING IN THE UNITED STATES
We offer FREE shipping in the United States on every item in our inventory. The price listed on our product page is your all in price. All purchases are processed within 24 hours to ensure fast delivery. Please visit our Shipping Policy for more information.
2. FAMILY BUSINESS
Royal Fire Pits is a family owned and operated business with a passion for fire features and lifestyle. With us you are never a number, you are part of the family.
3. NO SALES TAX
You will not be charged sales tax for any of your purchases. This is due to a government mandate that says online retailers don't need to pay sales tax on orders. We commit to passing these savings on to you for as long as the legislation lasts.
4. LOWEST-PRICE GUARANTEE
We constantly compare the prices with our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item, we will beat it. Please see our price matching promise for more details.
5. FIVE-STAR CUSTOMER SERVICE
We don't just sell fire pits, we live them. Our heroic support team are here to answer any questions you may have about our products or to discuss which options will work best for you. Give us a call or text us at (833) 528-5591, chat online, or send us an e-mail at info@royalfirepits.com. We look forward to helping build the perfect hang-out space for your family.
6. YOUR SAFETY & SECURITY ARE PARAMOUNT
We know privacy and security are your primary concerns when shopping online. They're ours as well. As such, we exclusively use SSL encryption during the checkout process to ensure peace of mind and that your personal and financial information remain private. You can also place your order over the phone by calling (833) 528-5591. We accept PayPal and all major credit cards, including Visa, Mastercard, American Express and Discover.
Warranty
All purchases with Royal Fire Pits are covered by the Manufacturer’s Limited Warranty. View full Manufacturer Warranty below.
CLICK HERE FOR MANUFACTURER'S WARRANTY
If you have any technical issues with your purchase, within the warranty period. Please contact us at info@royalfirepits.com or 833-528-5591
Let customers speak for us
Best decision ever. Thank you Royal Fire Pits an Jordan and Warming Trends for the most amazing DIY fire pit. This thing hit the mark on warming/heat and realistic fire. I built my own fire pit while building my pool and outdoor living area and wanted to make sure I was getting a true fire pit to enjoy with friends and family. Had left over pool coping to finish top and added the tumbled lava rock. Can’t wait to get the steel logs next from Warming Trends . Outdoor enjoyment and relaxing at the max. Will definitely recommend to anyone wanting too quality and long lasting.
Jordan was awesome!!! Almost made me feel good spending10K on a stove. Helped me with piping solutions and made it a one stop shop. Can't wait to get the Vermont Defiant pumping smoke.
Looks as good as real can get and gives off more heat than I expected being that I’m used to a real wood fire. Store very helpful answering questions and good communication. Shipping timely.
I loved my Redstone 30” fireplace..!!!
Excellent service calling in and discussing options for a propane fire pit. The service folks were great to talk to and would answer questions I had thru the process. waiting for it to come in and see the craftsman’s ship they do.
Was delivered much quicker than I expected. Thinking 3-4 days after order. Made everything easy.
Excellent delivery and communication and I am very very pleased with the product which is my new wood stove and I love it.
I worked with Jordan and Joy throughout the sales process, from inquiry to shipment. Both were professional and extremely responsive. Jordan and Joy, thank you for making this a great experience. No doubt our family will enjoy the Gas Fire Pit -Fire Pit Art BV Bella Vita for years to come.
Exceptional service from Jordan.
Royal Fire Pits, Jordan has outstanding customer service skills. He is pleasant, knowledgeable and willing to go the extra mile for a customer. Jordan kept in touch with me through the whole process of a purchase. I could tell he enjoys his job/career and has a great work ethic. If he's not the owner, you better keep an eye on him, he's going places.
Jordan was very helpful on making sure everything would fit correctly concerning making the connection to stove pipe and took up a lot of time answering all my questions.
Highly recommend purchasing from Royal Fire Pits. Great customer service and fast shipping.
Spoke with Jordan great customer service, super nice guy 5 star rating across the board.
I had some issues with my fire pit burner (not royal fire pits fault) and they worked hard to close out on any issues I had until I was completely satisfied. Bottom line is you should buy with confidence here. They have earned my trust.
Searching for a unique design?
Tell us your idea, and we'll bring it to life
Whatever you have in mind, we can make it happen. From a rustic backyard fire pit to an impressive 30ft long burner, we’ll create exactly what you want.
Click the button below to get started on your custom fire feature.
Best decision ever. Thank you Royal Fire Pits an Jordan and Warming Trends for the most amazing DIY fire pit. This thing hit the mark on warming/heat and realistic fire. I built my own fire pit while building my pool and outdoor living area and wanted to make sure I was getting a true fire pit to enjoy with friends and family. Had left over pool coping to finish top and added the tumbled lava rock. Can’t wait to get the steel logs next from Warming Trends . Outdoor enjoyment and relaxing at the max. Will definitely recommend to anyone wanting too quality and long lasting.
Online ordering and customer service was great. (Thanks Rachel). The only reason I didnt give five stars is because the delivery company never gave notice of delivery date and time like I was told. I would have liked to have been able to inspect the product (Woodstove) for any shipping damage.
Looks as good as real can get and gives off more heat than I expected being that I’m used to a real wood fire. Store very helpful answering questions and good communication. Shipping timely.
I loved my Redstone 30” fireplace..!!!
Received wrong size elbow ($130+), which was not realized until installers looked at it. We had to purchase another one from installers. Royal Fire Pits was called, spoke with a representative, and were told to send the problem via text, which was done.Received text back from another representative saying we would be contacted the next day. That was 8 days ago...no communication from the company. I have called, left messages, emailed several times. Still no response. We are stuck paying for an incorrect part.