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Let customers speak for us
Most beautiful stove you can buy. Everything I purchased was packed really well and arrived in perfect condition. Shipping was very quick to arrive. Can’t wait to start using the stove.
We are happy with Empire ventless gas stove we purchased. It is cast iron and has a nice solid look. We are using it for a little extra heat in our lower level family room and for backup heat if the power goes out as it operates without electricity. The stove was packed very well and arrived quickly with no damage. We are happy with Royal Fire Pits and their performance
I have yet to install my stove, the weather hasn't been nice enough!
Everything came as expected in a timely manner.
I am on this site to purchase another one. I bought this five years ago and it was part of the sale of my apartment, so now I have to have one for my new place. I did the research to find this five years ago and looking forward to another one. This is more expensive than ones available elsewhere, but it is superior and worth the extra few hundred.
Five stars just cannot say enough. Sorry, but this must be long. - This review is all about Royal Fire Pits. Com and not the product I purchased. I purchased a new Vermont Castings, Encore Woodburning Fireplace with some accessories. Awesome fireplace, but I already knew that.
I never thought I would ever purchase this item online due to so many unfortunate stories I know of with large items that require significant and heavy transportation needs. I was just looking online for places to purchase my fireplace and found several online services promoting fireplace sales. I called a couple other online services to ask questions about my purchase and was again convinced I need to purchase this item where I can see it in person. I made one last call to Royal Fire Pits just to check because did like what I saw about their customer service.
I talked to Manny L and he took my list of items to purchase and then sent me an email with an itemized quote. I had a few questions about a couple items, so I called and he sent me text & email of each item with picture and full specifications for each so I could verify for myself. It was the next day before I called back and made a few corrections to my order and placed my order and paid for it online. The next day I got a confirmation of shipment with a tracking number.
My order arrived to my residence in a freight truck on time, However, when the driver opened the door to unload, I could see the fireplace was setting wrong in the pallet and other items were smashed. I asked to open the wrapping a bit and I could see the enamel was chipped – so I rejected the entire order and took photos of everything. I attached these photos to an email with the rejection slip to Royal Fire Pits. Within about an hour or two RFP called me to discuss and confirm this mess and assured me this would be taken care of and a new order will be sent to me.
The next day I got a call and email from RFP confirming a new order is being shipped. I got a tracking number in an email a few hours later.
My second delivery showed up in the same size freight truck. Again, I watched as the driver opened the door and this time it was worse. Then entire pallet and fireplace were setting on an angle with the fireplace almost coming off the pallet and out of the wrapping. I opened the wrapping and could see a large chip out of the enamel, so again, I rejected the entire shipment. I took photos and email them to RFP again. Same, very concerned Customer Service from RFP. Assured me this will be resolved quickly. It did take one extra day because RFP switched freight companies with circumstances fully explained. I had lots of time here so I was not stressed. I just want my order delivered in perfect condition. My third delivery arrived in perfect condition.
All through this unfortunate experience, for both RFP and myself, I must say RFP was very professional and personable at the same time. At no point did I feel concerned that I was not going to my order in proper condition. Every person at RFP responded rapidly, in a very kind but professional manner. I am totally impressed and pleased that I chose Royal Fire Pits for this purchase.
One last note; For all of you that give one-star reviews to your vendor or product, because your product arrived damaged due to shipping, I hope the above gives you something to think about. RFP is a wonderful place to do business. Shipping of items requiring a 3rd party or even directly is a SOB in today’s environment. Workers just do not give a rip about their job like they used to.
Haven't hooked up stove yet.
These guys are great to deal with. Manny, especially did a great job making sure the order was correct and everything was right for what we needed.
Thanks for your help!!
Ross
We ordered the Vermont Castings Encore Wood Burning. We requested a specific delivery time. It arrive on schedule! The packing was second to none with no damage. The stove is preforming beyond our expectations. The top load is the best. I would not order the stove top humidifier because you need to move it every time you add wood for the top. Directions need a little more clarity for the installation of the temperature probe. We are one month in and so far so great!
Fireplace arrived on time and in good condition. Pleased with the purchase process and price.
I called to place an order for a Vermont Castings wood stove. The gentleman I spoke to was extremely patient and knowledgeable about the product, and all the accessories I needed. Best customer service experience I have had in awhile. Highly recommended. Looking forward to using my new stove.
My Vermont Casting Encore is now up and running and just in time for this cold weather snap we now experiencing.
Thanks again!
David
The team at Royal Fire pits were great. They worked with me personally to make sure I received exactly what I wanted. Very happy with the product, the shipping timeframe, cost and everything with this purchase.
My stove arrived on time, good shipper. One problem I did have. is the stove pipe pipe adapter was quashed between the wood stove packing frame, and the stove. by sloppy packing. I contacted info@royapfire pits.com twice with no response.I straightned it best as posssible, but still looks bad. Your thoughts? Stan Cole
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Marek L
Excellent fire burner bundle from Warming Trends
Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks
Karen L
Great Company to do business with.
I found out about Royal Fire Pits when I googled where to buy the Orion. I was looking for Labor Day discounts. Another company replied too late. You were prompt and I was ready, so I went with your company. Jordan was great to work with. We’ll post a picture in a few days. Thank you, Karen and Ben Lomeli
Lynn K
This beautiful Bordeaux Encore
This beautiful Bordeaux Encore wood burning stove was put in place yesterday with the help of a few friends. Really appreciate your help and efficiency in streamlining this order. Royal Fire Pits is fortunate to have Jordan as a representative. Your knowledge and competence about the Vermont Castings product was evident and appreciated. Thank you again for your assistance and followup. We Love it.
Danny F
Amazing process, amazing finished product!
We all love the convenience of online ordering, but we also miss the personal touch of being able to call someone. Can’t thank you enough for the time spent on the phone, and appreciate how easy it was to place the order and have everything shipped. I love the output of the burner, and the black fire Glass really finished it off perfectly.
Jim & Mary
Terrific company & product
Royal Fire Pits was great to work with. The stove arrived in good order after a cross country trip. I was impressed with the quality of the cast iron and how well everything fit together. We are having a "break in" fire tonight and will shift into "catalytic mode" tomorrow. Jordon was a guiding light throughout. Many Thanks!!
Briet S
Awesome fireplace
Orion Multi is an awesome fireplace and makes an immediate statement! Arrived quickly with great support from the staff when the fireplace arrived, it had been damaged in shipping. Royal fire pits was quick to remedy this and sent out a new unit the very next day.
Alice H
Excellent people to do business with
It’s perfect it’s beautiful we loved working with the guys. They were so helpful and patient they delivered within a minimal time. I just can’t say enough I’m very very happy it made it so easy.
Ron B
Seamless Purchase
Royal price matched and beat that price by some more. Fire table was delivered without issue and when they estimated. Still waiting on plumber to hook NG up.
Marek L
Excellent fire burner bundle from Warming Trends
Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks
Karen L
Great Company to do business with.
I found out about Royal Fire Pits when I googled where to buy the Orion. I was looking for Labor Day discounts. Another company replied too late. You were prompt and I was ready, so I went with your company. Jordan was great to work with. We’ll post a picture in a few days. Thank you, Karen and Ben Lomeli
Lynn K
This beautiful Bordeaux Encore
This beautiful Bordeaux Encore wood burning stove was put in place yesterday with the help of a few friends. Really appreciate your help and efficiency in streamlining this order. Royal Fire Pits is fortunate to have Jordan as a representative. Your knowledge and competence about the Vermont Castings product was evident and appreciated. Thank you again for your assistance and followup. We Love it.
Danny F
Amazing process, amazing finished product!
We all love the convenience of online ordering, but we also miss the personal touch of being able to call someone. Can’t thank you enough for the time spent on the phone, and appreciate how easy it was to place the order and have everything shipped. I love the output of the burner, and the black fire Glass really finished it off perfectly.
Jim & Mary
Terrific company & product
Royal Fire Pits was great to work with. The stove arrived in good order after a cross country trip. I was impressed with the quality of the cast iron and how well everything fit together. We are having a "break in" fire tonight and will shift into "catalytic mode" tomorrow. Jordon was a guiding light throughout. Many Thanks!!
Briet S
Awesome fireplace
Orion Multi is an awesome fireplace and makes an immediate statement! Arrived quickly with great support from the staff when the fireplace arrived, it had been damaged in shipping. Royal fire pits was quick to remedy this and sent out a new unit the very next day.
Alice H
Excellent people to do business with
It’s perfect it’s beautiful we loved working with the guys. They were so helpful and patient they delivered within a minimal time. I just can’t say enough I’m very very happy it made it so easy.
Ron B
Seamless Purchase
Royal price matched and beat that price by some more. Fire table was delivered without issue and when they estimated. Still waiting on plumber to hook NG up.
