info@royalfirepits.com
Live Chat
833-528-5591
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Reasons to buy from us:
-
Same-Day Order Processing
Within the same day your order will be confirmed and processed -
Free Shipping
Enjoy free shipping on all orders -
No Sales Tax
Instant savings right back in your pockets -
Lowest Price Guaranteed
Find a lower price? We'll beat it! -
Satisfaction Guaranteed!
Customer Service Is Our #1 Priority - Plain and simple
Product Overview
The Outdoor Plus Square Plymouth Wood Grain Fire Pit is the perfect addition to finish your outdoor project with. The Outdoor Plus's products are handmade and proudly manufactured in the U.S.A using premium quality materials to bring you the fastest lead times in the industry. The Outdoor Plus uses its own proprietary glass fiber-reinforced concrete blend with the desired color mixed into the Fire Pit. This helps bring peace of mind, just in case it ever gets chipped or damaged.
The Outdoor Plus Plymouth Wood Grain Fire Pit provides a gorgeous fire pit that will enhance your outdoor space. It has a 304 stainless steel burner that produces 65,000 BTUs of heat and glimmering flames. This fire pit comes with a lava rock burning display but you can upgrade to fire glass (sold separately). If substituting for fire glass, 35 pounds is usually recommended. The burner is compatible with both natural gas and liquid propane.
Uniquely designed Plymouth fire pits are made of glass-fiber reinforced concrete and feature a stainless steel burner. Glass-fiber reinforced concrete is stronger and 50 percent lighter than regular concrete. This enables them to stand up to harsh environmental conditions like freezing and marine environments. The use of glass fibers for reinforcement means that it'll not rust like steel and therefore the glass fibers will prevent the product from cracking. It is built to last and will serve you for years to come.
The Plymouth GFRC Concrete Square Fire Pit comes with different ignition options. LC Certified Match Light Ignition System that provides a simple manual ignition process that connects to your existing gas source and valve. And an electronic ignition system that will relight your fire pit if the wind blows it out. The electronic ignition can be wired by your local electrician to be controlled by a light switch, pool controller (with available relay), or home automation system.
The Plymouth GFRC Wood Grain Concrete Square Fire Pit is available in multiple color options, so it gives you the opportunity of choosing the color that perfectly matches your decor. It has 3 attractive color variants.
The Outdoor Plus Plymouth Square Wood Grain Concrete Fire Pit is a very appealing fire pit that realistically mimics weathered wood, but has the durability of concrete. It will add a touch of rustic charm to your outdoor living area. The Outdoor Plus Plymouth Square 16" Tall Fire Table in Woodgrain Concrete by The Outdoor Plus is an elegant contemporary and great looking Fire Pit, designed to be functional as well as beautiful. It's the perfect piece to gather around with some wine and tapas with friends. The Plymouth Square Gas Fire Pit - Low Profile is sure to impress your friends, and become the center point of your outdoor area. This fire pit comes with everything you need to get it up and running quickly, just choose your ignition system and fuel type. All Fire Features by The Outdoor Plus are individually handmade. Slight variations in color and texture may occur.
If you are looking for a top-quality, long-lasting, and durable & Fire Pit look no further and transform your ordinary outdoor landscape with Plymouth GFRC Fire Pit to add elegance and beauty.
Features
- Size: 36"- Tall 16", 36"- Tall 24" and 48"- Tall 16", 48"- Tall 24"
- Shape: Square
- Made in the USA
- Durable & Long Lasting
- Individually Handmade
- Colors: Ivory, Ebony & Oak
- Standard 1" Flange on all pans
- Standard 2" Depth on all pans
- Fuel Type: Natural Gas or Liquid Propane
- Includes all the Lava Rock each model holds
- 1-year warranty against manufacturing defects
- Fire Pan Features Drainage Holes For Water Runoff
- Ideal for both residential and commercial projects
- The new burner design prevents water buildup in gas lines
- Does not include a door for propane tank storage
- Available in 3 attractive color variants to choose from
- Wood Grain Textured Finish for a realistic wooden appearance
- Ignition: Match Lit, Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic & 110V Electronic
- Burner holes are individually drilled, not punched, providing better flame performance
- Made from Glass Fiber Reinforced Concrete (GFRC), a durable and non-combustible material
- Includes: Burner, Fire Pan, Lava Rock, Gas Orifice, Key Valve, Whistle Free Hose
Warning: Use only a breathable cover material with this fire feature. Do NOT use a plastic/non-breathable cover, this may result in the cover sticking to the fire feature.
CLICK HERE TO VIEW THE COLOR SWATCH GUIDE * The Outdoor Plus individually handcrafts all products. Finishes are subject to slight texture/color variations.
| Specifications | ||||
| Manufacturer | The Outdoor Plus | The Outdoor Plus | The Outdoor Plus | The Outdoor Plus |
| SKU Number |
OPT-PLMS36LW |
OPT-PLMS48LW |
OPT-PLMS36 |
OPT-PLMS48 |
| Size | 36-Inch | 48Inch | 36-Inch | 48Inch |
| Height | 16-Inch | 16-Inch | 24-Inch | 24Inch |
| Burning Area |
18-Inch | 18-Inch | 24-Inch | 24-Inch |
| Shape |
Square | Square |
Square |
Square |
| Weight |
375 lbs | 435 lbs | 510 lbs | 650 lbs |
| Ignition Type | Match Lit / Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic / 110V Electronic | Match Lit / Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic / 110V Electronic | Match Lit / Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic / 110V Electronic | Match Lit / Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic / 110V Electronic |
| Fuel Type | Natural Gas, Propane | Natural Gas, Propane |
Natural Gas, Propane |
Natural Gas, Propane |
| BTU |
65K BTU | 65K BTU | 65K BTU | 65K BTU |
| Suggested Fire Glas | 35 lbs | 35 lbs |
35 lbs |
35 lbs |
| Fire Pan/Burner Material | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel |
| Material | Glass Fiber Reinforced Concrete (GFRC) | Glass Fiber Reinforced Concrete (GFRC) | Glass Fiber Reinforced Concrete (GFRC) | Glass Fiber Reinforced Concrete (GFRC) |
| Finish | Smooth Concrete, Rustic Concrete, and Metallic Concrete | Smooth Concrete, Rustic Concrete, and Metallic Concrete | Smooth Concrete, Rustic Concrete, and Metallic Concrete | Smooth Concrete, Rustic Concrete, and Metallic Concrete |
Documents
- Color Swatch Guide
- Color Swatch Flyer
-
Product Catalog
- Product Specification
-
Match Lit Installation Manual
- Match Lit with Flame Sense Installation Manual
- Flame Sense with Spark Installation Manual
- 12V Electronic Installation Manual
- 110V Electronic Installation Manual
- Concrete Bowl Repair Guide
- The Outdoor Plus Catalog
*** FREE SHIPPING ON YOUR ENTIRE ORDER
*** 30 DAY MONEY BACK GUARANTEE
*** CANCEL ANYTIME BEFORE YOUR ORDER HAS SHIPPED, COMPLETELY FREE OF CHARGE
When will I know my order has shipped?
An email with tracking information will be sent to the customer within 24 hours of the order being shipped to the e-mail address you provided when checking out. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately. If you have not received tracking info within 3 days after the lead time posted on the product page, please contact us at info@royalfirepits.com.
When will my order ship?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will process and submit the order with our suppliers for shipment within 24 hours. If your item is on backorder, we will void the pre-authorization and reach out to you via e-mail.
Shipping Times
We promise to do our best to get your order to you as soon as possible. All orders are shipped within the lead time posted on the product page. This is located on the product page right below the "Add To Cart" button. These times are based upon what our supplier and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, manufacturers delayed because of the mills, overwhelming demand on shipping, and so on).
Order delays have proven to be unavoidable and outside of Royal Fire Pits control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a full refund.
Please note that the cost of original outbound shipping will be deducted from the refund total as well as the cost of the return shipping.
If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Cancellations
If you need to cancel an order, please contact us immediately. An order that has shipped cannot be cancelled and our standard return procedure applies. Reach agents during business hours at 833-528-5591, the chat in the bottom right, or email info@royalfirepits.com any time to request a cancellation. Custom made items are not eligible for refunds after production has started.
1. FREE SHIPPING IN THE UNITED STATES
We offer FREE shipping in the United States on every item in our inventory. The price listed on our product page is your all in price. All purchases are processed within 24 hours to ensure fast delivery. Please visit our Shipping Policy for more information.
2. FAMILY BUSINESS
Royal Fire Pits is a family owned and operated business with a passion for fire features and lifestyle. With us you are never a number, you are part of the family.
3. NO SALES TAX
You will not be charged sales tax for any of your purchases. This is due to a government mandate that says online retailers don't need to pay sales tax on orders. We commit to passing these savings on to you for as long as the legislation lasts.
4. LOWEST-PRICE GUARANTEE
We constantly compare the prices with our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item, we will beat it. Please see our price matching promise for more details.
5. FIVE-STAR CUSTOMER SERVICE
We don't just sell fire pits, we live them. Our heroic support team are here to answer any questions you may have about our products or to discuss which options will work best for you. Give us a call or text us at (833) 528-5591, chat online, or send us an e-mail at info@royalfirepits.com. We look forward to helping build the perfect hang-out space for your family.
6. YOUR SAFETY & SECURITY ARE PARAMOUNT
We know privacy and security are your primary concerns when shopping online. They're ours as well. As such, we exclusively use SSL encryption during the checkout process to ensure peace of mind and that your personal and financial information remain private. You can also place your order over the phone by calling (833) 528-5591. We accept PayPal and all major credit cards, including Visa, Mastercard, American Express and Discover.
All purchases with Royal Fire Pits are covered by the Manufacturer’s Limited Warranty. View full Manufacturer Warranty below.
CLICK HERE FOR MANUFACTURER'S WARRANTY
If you have any technical issues with your purchase, within the warranty period. Please contact us at info@royalfirepits.com or 833-528-5591
Description
Product Overview
The Outdoor Plus Square Plymouth Wood Grain Fire Pit is the perfect addition to finish your outdoor project with. The Outdoor Plus's products are handmade and proudly manufactured in the U.S.A using premium quality materials to bring you the fastest lead times in the industry. The Outdoor Plus uses its own proprietary glass fiber-reinforced concrete blend with the desired color mixed into the Fire Pit. This helps bring peace of mind, just in case it ever gets chipped or damaged.
The Outdoor Plus Plymouth Wood Grain Fire Pit provides a gorgeous fire pit that will enhance your outdoor space. It has a 304 stainless steel burner that produces 65,000 BTUs of heat and glimmering flames. This fire pit comes with a lava rock burning display but you can upgrade to fire glass (sold separately). If substituting for fire glass, 35 pounds is usually recommended. The burner is compatible with both natural gas and liquid propane.
Uniquely designed Plymouth fire pits are made of glass-fiber reinforced concrete and feature a stainless steel burner. Glass-fiber reinforced concrete is stronger and 50 percent lighter than regular concrete. This enables them to stand up to harsh environmental conditions like freezing and marine environments. The use of glass fibers for reinforcement means that it'll not rust like steel and therefore the glass fibers will prevent the product from cracking. It is built to last and will serve you for years to come.
The Plymouth GFRC Concrete Square Fire Pit comes with different ignition options. LC Certified Match Light Ignition System that provides a simple manual ignition process that connects to your existing gas source and valve. And an electronic ignition system that will relight your fire pit if the wind blows it out. The electronic ignition can be wired by your local electrician to be controlled by a light switch, pool controller (with available relay), or home automation system.
The Plymouth GFRC Wood Grain Concrete Square Fire Pit is available in multiple color options, so it gives you the opportunity of choosing the color that perfectly matches your decor. It has 3 attractive color variants.
The Outdoor Plus Plymouth Square Wood Grain Concrete Fire Pit is a very appealing fire pit that realistically mimics weathered wood, but has the durability of concrete. It will add a touch of rustic charm to your outdoor living area. The Outdoor Plus Plymouth Square 16" Tall Fire Table in Woodgrain Concrete by The Outdoor Plus is an elegant contemporary and great looking Fire Pit, designed to be functional as well as beautiful. It's the perfect piece to gather around with some wine and tapas with friends. The Plymouth Square Gas Fire Pit - Low Profile is sure to impress your friends, and become the center point of your outdoor area. This fire pit comes with everything you need to get it up and running quickly, just choose your ignition system and fuel type. All Fire Features by The Outdoor Plus are individually handmade. Slight variations in color and texture may occur.
If you are looking for a top-quality, long-lasting, and durable & Fire Pit look no further and transform your ordinary outdoor landscape with Plymouth GFRC Fire Pit to add elegance and beauty.
Features
- Size: 36"- Tall 16", 36"- Tall 24" and 48"- Tall 16", 48"- Tall 24"
- Shape: Square
- Made in the USA
- Durable & Long Lasting
- Individually Handmade
- Colors: Ivory, Ebony & Oak
- Standard 1" Flange on all pans
- Standard 2" Depth on all pans
- Fuel Type: Natural Gas or Liquid Propane
- Includes all the Lava Rock each model holds
- 1-year warranty against manufacturing defects
- Fire Pan Features Drainage Holes For Water Runoff
- Ideal for both residential and commercial projects
- The new burner design prevents water buildup in gas lines
- Does not include a door for propane tank storage
- Available in 3 attractive color variants to choose from
- Wood Grain Textured Finish for a realistic wooden appearance
- Ignition: Match Lit, Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic & 110V Electronic
- Burner holes are individually drilled, not punched, providing better flame performance
- Made from Glass Fiber Reinforced Concrete (GFRC), a durable and non-combustible material
- Includes: Burner, Fire Pan, Lava Rock, Gas Orifice, Key Valve, Whistle Free Hose
Warning: Use only a breathable cover material with this fire feature. Do NOT use a plastic/non-breathable cover, this may result in the cover sticking to the fire feature.
CLICK HERE TO VIEW THE COLOR SWATCH GUIDE * The Outdoor Plus individually handcrafts all products. Finishes are subject to slight texture/color variations.
| Specifications | ||||
| Manufacturer | The Outdoor Plus | The Outdoor Plus | The Outdoor Plus | The Outdoor Plus |
| SKU Number |
OPT-PLMS36LW |
OPT-PLMS48LW |
OPT-PLMS36 |
OPT-PLMS48 |
| Size | 36-Inch | 48Inch | 36-Inch | 48Inch |
| Height | 16-Inch | 16-Inch | 24-Inch | 24Inch |
| Burning Area |
18-Inch | 18-Inch | 24-Inch | 24-Inch |
| Shape |
Square | Square |
Square |
Square |
| Weight |
375 lbs | 435 lbs | 510 lbs | 650 lbs |
| Ignition Type | Match Lit / Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic / 110V Electronic | Match Lit / Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic / 110V Electronic | Match Lit / Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic / 110V Electronic | Match Lit / Match Lit with Flame Sense, Flame Sense with Spark, 12V Electronic / 110V Electronic |
| Fuel Type | Natural Gas, Propane | Natural Gas, Propane |
Natural Gas, Propane |
Natural Gas, Propane |
| BTU |
65K BTU | 65K BTU | 65K BTU | 65K BTU |
| Suggested Fire Glas | 35 lbs | 35 lbs |
35 lbs |
35 lbs |
| Fire Pan/Burner Material | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel | 304 Stainless Steel |
| Material | Glass Fiber Reinforced Concrete (GFRC) | Glass Fiber Reinforced Concrete (GFRC) | Glass Fiber Reinforced Concrete (GFRC) | Glass Fiber Reinforced Concrete (GFRC) |
| Finish | Smooth Concrete, Rustic Concrete, and Metallic Concrete | Smooth Concrete, Rustic Concrete, and Metallic Concrete | Smooth Concrete, Rustic Concrete, and Metallic Concrete | Smooth Concrete, Rustic Concrete, and Metallic Concrete |
Documents
- Color Swatch Guide
- Color Swatch Flyer
-
Product Catalog
- Product Specification
-
Match Lit Installation Manual
- Match Lit with Flame Sense Installation Manual
- Flame Sense with Spark Installation Manual
- 12V Electronic Installation Manual
- 110V Electronic Installation Manual
- Concrete Bowl Repair Guide
- The Outdoor Plus Catalog
Shipping & Returns
*** FREE SHIPPING ON YOUR ENTIRE ORDER
*** 30 DAY MONEY BACK GUARANTEE
*** CANCEL ANYTIME BEFORE YOUR ORDER HAS SHIPPED, COMPLETELY FREE OF CHARGE
When will I know my order has shipped?
An email with tracking information will be sent to the customer within 24 hours of the order being shipped to the e-mail address you provided when checking out. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately. If you have not received tracking info within 3 days after the lead time posted on the product page, please contact us at info@royalfirepits.com.
When will my order ship?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will process and submit the order with our suppliers for shipment within 24 hours. If your item is on backorder, we will void the pre-authorization and reach out to you via e-mail.
Shipping Times
We promise to do our best to get your order to you as soon as possible. All orders are shipped within the lead time posted on the product page. This is located on the product page right below the "Add To Cart" button. These times are based upon what our supplier and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, manufacturers delayed because of the mills, overwhelming demand on shipping, and so on).
Order delays have proven to be unavoidable and outside of Royal Fire Pits control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a full refund.
Please note that the cost of original outbound shipping will be deducted from the refund total as well as the cost of the return shipping.
If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Cancellations
If you need to cancel an order, please contact us immediately. An order that has shipped cannot be cancelled and our standard return procedure applies. Reach agents during business hours at 833-528-5591, the chat in the bottom right, or email info@royalfirepits.com any time to request a cancellation. Custom made items are not eligible for refunds after production has started.
Why Buy From Us
1. FREE SHIPPING IN THE UNITED STATES
We offer FREE shipping in the United States on every item in our inventory. The price listed on our product page is your all in price. All purchases are processed within 24 hours to ensure fast delivery. Please visit our Shipping Policy for more information.
2. FAMILY BUSINESS
Royal Fire Pits is a family owned and operated business with a passion for fire features and lifestyle. With us you are never a number, you are part of the family.
3. NO SALES TAX
You will not be charged sales tax for any of your purchases. This is due to a government mandate that says online retailers don't need to pay sales tax on orders. We commit to passing these savings on to you for as long as the legislation lasts.
4. LOWEST-PRICE GUARANTEE
We constantly compare the prices with our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item, we will beat it. Please see our price matching promise for more details.
5. FIVE-STAR CUSTOMER SERVICE
We don't just sell fire pits, we live them. Our heroic support team are here to answer any questions you may have about our products or to discuss which options will work best for you. Give us a call or text us at (833) 528-5591, chat online, or send us an e-mail at info@royalfirepits.com. We look forward to helping build the perfect hang-out space for your family.
6. YOUR SAFETY & SECURITY ARE PARAMOUNT
We know privacy and security are your primary concerns when shopping online. They're ours as well. As such, we exclusively use SSL encryption during the checkout process to ensure peace of mind and that your personal and financial information remain private. You can also place your order over the phone by calling (833) 528-5591. We accept PayPal and all major credit cards, including Visa, Mastercard, American Express and Discover.
Warranty
All purchases with Royal Fire Pits are covered by the Manufacturer’s Limited Warranty. View full Manufacturer Warranty below.
CLICK HERE FOR MANUFACTURER'S WARRANTY
If you have any technical issues with your purchase, within the warranty period. Please contact us at info@royalfirepits.com or 833-528-5591
Let customers speak for us
Best decision ever. Thank you Royal Fire Pits an Jordan and Warming Trends for the most amazing DIY fire pit. This thing hit the mark on warming/heat and realistic fire. I built my own fire pit while building my pool and outdoor living area and wanted to make sure I was getting a true fire pit to enjoy with friends and family. Had left over pool coping to finish top and added the tumbled lava rock. Can’t wait to get the steel logs next from Warming Trends . Outdoor enjoyment and relaxing at the max. Will definitely recommend to anyone wanting too quality and long lasting.
Jordan was awesome!!! Almost made me feel good spending10K on a stove. Helped me with piping solutions and made it a one stop shop. Can't wait to get the Vermont Defiant pumping smoke.
Looks as good as real can get and gives off more heat than I expected being that I’m used to a real wood fire. Store very helpful answering questions and good communication. Shipping timely.
I loved my Redstone 30” fireplace..!!!
Excellent service calling in and discussing options for a propane fire pit. The service folks were great to talk to and would answer questions I had thru the process. waiting for it to come in and see the craftsman’s ship they do.
Was delivered much quicker than I expected. Thinking 3-4 days after order. Made everything easy.
Excellent delivery and communication and I am very very pleased with the product which is my new wood stove and I love it.
I worked with Jordan and Joy throughout the sales process, from inquiry to shipment. Both were professional and extremely responsive. Jordan and Joy, thank you for making this a great experience. No doubt our family will enjoy the Gas Fire Pit -Fire Pit Art BV Bella Vita for years to come.
Exceptional service from Jordan.
Royal Fire Pits, Jordan has outstanding customer service skills. He is pleasant, knowledgeable and willing to go the extra mile for a customer. Jordan kept in touch with me through the whole process of a purchase. I could tell he enjoys his job/career and has a great work ethic. If he's not the owner, you better keep an eye on him, he's going places.
Jordan was very helpful on making sure everything would fit correctly concerning making the connection to stove pipe and took up a lot of time answering all my questions.
Highly recommend purchasing from Royal Fire Pits. Great customer service and fast shipping.
Spoke with Jordan great customer service, super nice guy 5 star rating across the board.
I had some issues with my fire pit burner (not royal fire pits fault) and they worked hard to close out on any issues I had until I was completely satisfied. Bottom line is you should buy with confidence here. They have earned my trust.
Searching for a unique design?
Tell us your idea, and we'll bring it to life
Whatever you have in mind, we can make it happen. From a rustic backyard fire pit to an impressive 30ft long burner, we’ll create exactly what you want.
Click the button below to get started on your custom fire feature.
Best decision ever. Thank you Royal Fire Pits an Jordan and Warming Trends for the most amazing DIY fire pit. This thing hit the mark on warming/heat and realistic fire. I built my own fire pit while building my pool and outdoor living area and wanted to make sure I was getting a true fire pit to enjoy with friends and family. Had left over pool coping to finish top and added the tumbled lava rock. Can’t wait to get the steel logs next from Warming Trends . Outdoor enjoyment and relaxing at the max. Will definitely recommend to anyone wanting too quality and long lasting.
Online ordering and customer service was great. (Thanks Rachel). The only reason I didnt give five stars is because the delivery company never gave notice of delivery date and time like I was told. I would have liked to have been able to inspect the product (Woodstove) for any shipping damage.
Looks as good as real can get and gives off more heat than I expected being that I’m used to a real wood fire. Store very helpful answering questions and good communication. Shipping timely.
I loved my Redstone 30” fireplace..!!!
Received wrong size elbow ($130+), which was not realized until installers looked at it. We had to purchase another one from installers. Royal Fire Pits was called, spoke with a representative, and were told to send the problem via text, which was done.Received text back from another representative saying we would be contacted the next day. That was 8 days ago...no communication from the company. I have called, left messages, emailed several times. Still no response. We are stuck paying for an incorrect part.