info@royalfirepits.com
Live Chat
833-528-5591
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 4,000 Hearths Sold
Reasons to buy from us:
-
Same-Day Order Processing
Within the same day your order will be confirmed and processed -
Free Shipping
Enjoy free shipping on all orders -
No Sales Tax
Instant savings right back in your pockets -
Lowest Price Guaranteed
Find a lower price? We'll beat it! -
Satisfaction Guaranteed!
Customer Service Is Our #1 Priority - Plain and simple
Still Have Questions?
Talk to an Expert Today
No Sales Pitch | No Pressure | No Strings Attached
Product Overview
Touchstone 80002 50-Inch Ivory Wall Mounted Electric Fireplace with White Frame is a beautiful, 50" wide, electric fireplace with realistic flames and a contemporary white frame that will make a strong design statement in your living room, family room or any room in your home. The electric fireplace delivers the beauty of a fireplace without the fire and smokey smell. The Ivory® has 2 heat settings (high and low), and will add heat to a room up to 400 sq. ft.. Also, the fireplace's flame can be used without the heating feature. The Ivory® is easy to install and comes with easy-to-follow instructions. Read more about the benefits of electric fireplaces.
Realistic Flame
The Ivory® now includes a log flame set and a crystal flame set. You decide if you want the classic log hearth look, or a more modern crystal hearth. Both are included in the box. The Ivory® flames will exceed your expectations. Be sure to check out our video tab on this page to get a view of the flames on this unit. Use it during the day or evening to relax and experience the calming effect of realistic flames. Some of your friends may even ask if The Ivory® is a real gas fireplace. The mesmerizing flame can be viewed without the heat setting, so The Ivory® can be enjoyed on cool summer evenings, as well as cold winter nights. The Ivory® flames have 5 settings, from a subtle ember glow to a full fire setting. You can set the flame intensity based on your mood or the lighting in the room. All of the flame settings can be controlled by the included remote.
Yes, it does heat your room
The Ivory® has two heat settings, which quickly add heat to a room up to 400 sq. ft. Please note the heater isn't designed to be the primary heat source in your room or home. It's designed to warm up a cool evening or bring the temperature of a room up a few degrees. The heating element warms up quickly, and when used with your home's primary heating source you'll find you'll be able to raise your room temperature to get a real cozy setting. The heat setting is controllable from the side of the unit or from the remote control. You can also put the heat on the built-in timer setting, where The Ivory® will shut off in anywhere from 30 minutes to 7.5 hours.
Mounting and Use
Mounting The Ivory® fireplace is easy, and in most cases, requires just one person for the job. All the instructions are included, and they are easy to follow. The Ivory® fireplace comes with an easy-to-mount bracket that mounts to your wall. Once the bracket is mounted, just hang the fireplace on the bracket and secure it with the provided screws. We do recommend placement high enough on the wall to hide the mounting hardware, yet low enough so you can use the heating function far enough away from your ceiling. We recommend placement of The Ivory® fireplace at least 24 inches below your ceiling. A popular place where customers mount The Ivory® fireplace is under a wall-mounted, flatscreen television. We recommend mounting your TV at least 24 inches above the top of the fireplace unit.
What's Included:
- Electric Fireplace
- Log Set
- Media Crystals
- Media Tray
- Cord Cover
- Cord Corner
- Remote Control
- Mounting Hardware
- User's Manual
Features
- 2 heat settings (high and low)
- Wall mounting brackets included
- Remote control for heat and flame setting (batteries not included)
- Dual mode operates on low and high heat
- Built-in timer mode for shut off in 30 minutes to 7.5 hours.
- If mounting under a wall-mounted flat panel TV, mount the fireplace at least 24" below the bottom of the TV
| Specifications | |
| Manufacturer | Touchstone |
| SKU Number | 80002 |
| Frame Color | Ivory |
| Fireplace Dimensions | 50.375" W x 21.625" H x 5.375" W |
| Firebox Dimensions (for recessing unit) | 38.75" W x 18.75" H x 5" D |
| Shipping Carton Dimensions | 55 in. x 9 in. x 27 in |
| Watts | 1,500 |
| BTU's | 5,000 |
| Room Coverage | 400 ft. |
| Fireplace Weight | 41.2 pounds |
| Shipping Weight | 55 pounds |
| Voltage | 120v |
| Amperes | 11 and up |
Documents
- 80002 - Ivory® Wall Mounted Electric Fireplace Owners Manual
- 80002 - Ivory® Wall Mounted Electric Fireplace Dimensional Drawing
- 80002 - Ivory® Wall Mounted Electric Fireplace Product Brochure
*** FREE SHIPPING ON YOUR ENTIRE ORDER
*** 30 DAY MONEY BACK GUARANTEE
*** CANCEL ANYTIME BEFORE YOUR ORDER HAS SHIPPED, COMPLETELY FREE OF CHARGE
When will I know my order has shipped?
An email with tracking information will be sent to the customer within 24 hours of the order being shipped to the e-mail address you provided when checking out. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately. If you have not received tracking info within 3 days after the lead time posted on the product page, please contact us at info@royalfirepits.com.
When will my order ship?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will process and submit the order with our suppliers for shipment within 24 hours. If your item is on backorder, we will void the pre-authorization and reach out to you via e-mail.
Shipping Times
We promise to do our best to get your order to you as soon as possible. All orders are shipped within the lead time posted on the product page. This is located on the product page right below the "Add To Cart" button. These times are based upon what our supplier and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, manufacturers delayed because of the mills, overwhelming demand on shipping, and so on).
Order delays have proven to be unavoidable and outside of Royal Fire Pits control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a full refund.
Please note that the cost of original outbound shipping will be deducted from the refund total as well as the cost of the return shipping.
If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Cancellations
If you need to cancel an order, please contact us immediately. An order that has shipped cannot be cancelled and our standard return procedure applies. Reach agents during business hours at 833-528-5591, the chat in the bottom right, or email info@royalfirepits.com any time to request a cancellation. Custom made items are not eligible for refunds after production has started.
1. FREE SHIPPING IN THE UNITED STATES
We offer FREE shipping in the United States on every item in our inventory. The price listed on our product page is your all in price. All purchases are processed within 24 hours to ensure fast delivery. Please visit our Shipping Policy for more information.
2. FAMILY BUSINESS
Royal Fire Pits is a family owned and operated business with a passion for fire features and lifestyle. With us you are never a number, you are part of the family.
3. NO SALES TAX
You will not be charged sales tax for any of your purchases. This is due to a government mandate that says online retailers don't need to pay sales tax on orders. We commit to passing these savings on to you for as long as the legislation lasts.
4. LOWEST-PRICE GUARANTEE
We constantly compare the prices with our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item, we will beat it. Please see our price matching promise for more details.
5. FIVE-STAR CUSTOMER SERVICE
We don't just sell fire pits, we live them. Our heroic support team are here to answer any questions you may have about our products or to discuss which options will work best for you. Give us a call or text us at (833) 528-5591, chat online, or send us an e-mail at info@royalfirepits.com. We look forward to helping build the perfect hang-out space for your family.
6. YOUR SAFETY & SECURITY ARE PARAMOUNT
We know privacy and security are your primary concerns when shopping online. They're ours as well. As such, we exclusively use SSL encryption during the checkout process to ensure peace of mind and that your personal and financial information remain private. You can also place your order over the phone by calling (833) 528-5591. We accept PayPal and all major credit cards, including Visa, Mastercard, American Express and Discover.
All purchases with Royal Fire Pits are covered by the Manufacturer’s Limited Warranty. View full Manufacturer Warranty below.
CLICK HERE FOR MANUFACTURER'S WARRANTY
If you have any technical issues with your purchase, within the warranty period. Please contact us at info@royalfirepits.com or 833-528-5591
Description
Product Overview
Touchstone 80002 50-Inch Ivory Wall Mounted Electric Fireplace with White Frame is a beautiful, 50" wide, electric fireplace with realistic flames and a contemporary white frame that will make a strong design statement in your living room, family room or any room in your home. The electric fireplace delivers the beauty of a fireplace without the fire and smokey smell. The Ivory® has 2 heat settings (high and low), and will add heat to a room up to 400 sq. ft.. Also, the fireplace's flame can be used without the heating feature. The Ivory® is easy to install and comes with easy-to-follow instructions. Read more about the benefits of electric fireplaces.
Realistic Flame
The Ivory® now includes a log flame set and a crystal flame set. You decide if you want the classic log hearth look, or a more modern crystal hearth. Both are included in the box. The Ivory® flames will exceed your expectations. Be sure to check out our video tab on this page to get a view of the flames on this unit. Use it during the day or evening to relax and experience the calming effect of realistic flames. Some of your friends may even ask if The Ivory® is a real gas fireplace. The mesmerizing flame can be viewed without the heat setting, so The Ivory® can be enjoyed on cool summer evenings, as well as cold winter nights. The Ivory® flames have 5 settings, from a subtle ember glow to a full fire setting. You can set the flame intensity based on your mood or the lighting in the room. All of the flame settings can be controlled by the included remote.
Yes, it does heat your room
The Ivory® has two heat settings, which quickly add heat to a room up to 400 sq. ft. Please note the heater isn't designed to be the primary heat source in your room or home. It's designed to warm up a cool evening or bring the temperature of a room up a few degrees. The heating element warms up quickly, and when used with your home's primary heating source you'll find you'll be able to raise your room temperature to get a real cozy setting. The heat setting is controllable from the side of the unit or from the remote control. You can also put the heat on the built-in timer setting, where The Ivory® will shut off in anywhere from 30 minutes to 7.5 hours.
Mounting and Use
Mounting The Ivory® fireplace is easy, and in most cases, requires just one person for the job. All the instructions are included, and they are easy to follow. The Ivory® fireplace comes with an easy-to-mount bracket that mounts to your wall. Once the bracket is mounted, just hang the fireplace on the bracket and secure it with the provided screws. We do recommend placement high enough on the wall to hide the mounting hardware, yet low enough so you can use the heating function far enough away from your ceiling. We recommend placement of The Ivory® fireplace at least 24 inches below your ceiling. A popular place where customers mount The Ivory® fireplace is under a wall-mounted, flatscreen television. We recommend mounting your TV at least 24 inches above the top of the fireplace unit.
What's Included:
- Electric Fireplace
- Log Set
- Media Crystals
- Media Tray
- Cord Cover
- Cord Corner
- Remote Control
- Mounting Hardware
- User's Manual
Features
- 2 heat settings (high and low)
- Wall mounting brackets included
- Remote control for heat and flame setting (batteries not included)
- Dual mode operates on low and high heat
- Built-in timer mode for shut off in 30 minutes to 7.5 hours.
- If mounting under a wall-mounted flat panel TV, mount the fireplace at least 24" below the bottom of the TV
| Specifications | |
| Manufacturer | Touchstone |
| SKU Number | 80002 |
| Frame Color | Ivory |
| Fireplace Dimensions | 50.375" W x 21.625" H x 5.375" W |
| Firebox Dimensions (for recessing unit) | 38.75" W x 18.75" H x 5" D |
| Shipping Carton Dimensions | 55 in. x 9 in. x 27 in |
| Watts | 1,500 |
| BTU's | 5,000 |
| Room Coverage | 400 ft. |
| Fireplace Weight | 41.2 pounds |
| Shipping Weight | 55 pounds |
| Voltage | 120v |
| Amperes | 11 and up |
Documents
- 80002 - Ivory® Wall Mounted Electric Fireplace Owners Manual
- 80002 - Ivory® Wall Mounted Electric Fireplace Dimensional Drawing
- 80002 - Ivory® Wall Mounted Electric Fireplace Product Brochure
Shipping & Returns
*** FREE SHIPPING ON YOUR ENTIRE ORDER
*** 30 DAY MONEY BACK GUARANTEE
*** CANCEL ANYTIME BEFORE YOUR ORDER HAS SHIPPED, COMPLETELY FREE OF CHARGE
When will I know my order has shipped?
An email with tracking information will be sent to the customer within 24 hours of the order being shipped to the e-mail address you provided when checking out. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately. If you have not received tracking info within 3 days after the lead time posted on the product page, please contact us at info@royalfirepits.com.
When will my order ship?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will process and submit the order with our suppliers for shipment within 24 hours. If your item is on backorder, we will void the pre-authorization and reach out to you via e-mail.
Shipping Times
We promise to do our best to get your order to you as soon as possible. All orders are shipped within the lead time posted on the product page. This is located on the product page right below the "Add To Cart" button. These times are based upon what our supplier and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, manufacturers delayed because of the mills, overwhelming demand on shipping, and so on).
Order delays have proven to be unavoidable and outside of Royal Fire Pits control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request for a full refund.
Please note that the cost of original outbound shipping will be deducted from the refund total as well as the cost of the return shipping.
If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Cancellations
If you need to cancel an order, please contact us immediately. An order that has shipped cannot be cancelled and our standard return procedure applies. Reach agents during business hours at 833-528-5591, the chat in the bottom right, or email info@royalfirepits.com any time to request a cancellation. Custom made items are not eligible for refunds after production has started.
Why Buy From Us
1. FREE SHIPPING IN THE UNITED STATES
We offer FREE shipping in the United States on every item in our inventory. The price listed on our product page is your all in price. All purchases are processed within 24 hours to ensure fast delivery. Please visit our Shipping Policy for more information.
2. FAMILY BUSINESS
Royal Fire Pits is a family owned and operated business with a passion for fire features and lifestyle. With us you are never a number, you are part of the family.
3. NO SALES TAX
You will not be charged sales tax for any of your purchases. This is due to a government mandate that says online retailers don't need to pay sales tax on orders. We commit to passing these savings on to you for as long as the legislation lasts.
4. LOWEST-PRICE GUARANTEE
We constantly compare the prices with our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item, we will beat it. Please see our price matching promise for more details.
5. FIVE-STAR CUSTOMER SERVICE
We don't just sell fire pits, we live them. Our heroic support team are here to answer any questions you may have about our products or to discuss which options will work best for you. Give us a call or text us at (833) 528-5591, chat online, or send us an e-mail at info@royalfirepits.com. We look forward to helping build the perfect hang-out space for your family.
6. YOUR SAFETY & SECURITY ARE PARAMOUNT
We know privacy and security are your primary concerns when shopping online. They're ours as well. As such, we exclusively use SSL encryption during the checkout process to ensure peace of mind and that your personal and financial information remain private. You can also place your order over the phone by calling (833) 528-5591. We accept PayPal and all major credit cards, including Visa, Mastercard, American Express and Discover.
Warranty
All purchases with Royal Fire Pits are covered by the Manufacturer’s Limited Warranty. View full Manufacturer Warranty below.
CLICK HERE FOR MANUFACTURER'S WARRANTY
If you have any technical issues with your purchase, within the warranty period. Please contact us at info@royalfirepits.com or 833-528-5591
Let customers speak for us
very tentative to customer service return calls promptly good company to deal with
Went well beyond the call of duty to answer all questions politely and unhurriedly.
Your company provides professional service.
Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks
It’s perfect it’s beautiful we loved working with the guys. They were so helpful and patient they delivered within a minimal time. I just can’t say enough I’m very very happy it made it so easy.
We are so happy we built our Harth and wall excited to get finished. Your company was amazing to work with they sent us all the information we asked for. They were very patient and it took us about a month to decide but they were waiting for us and then delivered. Loved working with y’all. Thank you so much Alice and Sam Hearnsberger
Jordan and I spoke numerous times over several months as I was preparing to order a fire pit burner for one of the hotels our company is building. I wanted to have a substantially large sized burner to entertain our many guests. So, I wanted to do my research and select the right product and pay a fair price for the unit. Checking with several vendors of this product I felt that I received great information and as was my goal a fair price. Once I confirmed that I was ready to place the order Jordan my rep got busy and placed the order with the manufacturer and he gave me a correct ETA for the product so that I could plan the install with my contractor. Fair price and great service.
Jordan helped me unreal awesome service I’m so pleased
Ordering was easy. The order arrived on time and without any damage. One, Two, Three done!
We love our Electric Fireplace. It fits perfectly in our LivingRoom. My wife took on the project of painting all the stones to make them stand out a lot more . They were pretty drab , but they painted up very nicely.
THANK YOU FOR THE GREAT SERVICE/ COMMUNICATION AND THE SPEEDY SHIPPING/ FREIGHT. WOULD HIGHLY RECOMMEND......
Arrived in perfect condition. There was a phone call regarding my choice of the door on the Vermont Castings Encore. Was my error for not interpreting the choice correctly. I'm glad he caught it. It was crated extremely well...could have gone around the world several times!!
We found Royal after seeing the Warming Trends products in-person. Rey chatted with us online, then we spoke on the phone, then he followed up with a detailed email to explain everything we needed and attach product links. Sooo helpful, that all needed to do was add the products to our cart and checkout. Many thanks!
And did I mention that there was no pressure at any time? Couldn't ask for a better online shopping experience!
very tentative to customer service return calls promptly good company to deal with
Went well beyond the call of duty to answer all questions politely and unhurriedly.
Your company provides professional service.
Save yourself a headache and give those guys a call...they listen and advise you to make final decision. I am very pleased with overall burner package performance and help. Warming Trends is "Mercedes" in burners performance and quality. Thank you Jordan and rest of your team involved in my order....well done folks
Jordan and I spoke numerous times over several months as I was preparing to order a fire pit burner for one of the hotels our company is building. I wanted to have a substantially large sized burner to entertain our many guests. So, I wanted to do my research and select the right product and pay a fair price for the unit. Checking with several vendors of this product I felt that I received great information and as was my goal a fair price. Once I confirmed that I was ready to place the order Jordan my rep got busy and placed the order with the manufacturer and he gave me a correct ETA for the product so that I could plan the install with my contractor. Fair price and great service.